End User Support II

End User Support II Position Number 50232A Department OB/GYN Grade 14I Compensation Min USD $55,060.00/Yr. Compensation Max USD $70,201.00/Yr. Category Information Technology Location : Location US-VA-Norfolk Type Regular Full-Time Overview Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment for the Department of OBGYN. This position requires travel to OBGYN locations and affiliated centers as necessary. Responsibilities Duties include, but are not limited to prioritizing, project analysis, development and maintenance; initiating and performing system improvements or enhancements; researching and understanding new hardware and software systems; and taking appropriate action to correct user problems and concerns. Planning, designing and maintaining the facility's automation activities to facilitate cost-effective management of institute-wide programs, quality control of information and data, assuring compliance with third-party governing regulations, standards and directives, and to meet the Institute's internal and external information needs in conjunction with the Network Administrator. Installing and implementing new data processing hardware equipment and components. Troubleshooting and solving personal computer, Hewlett-Packard LaserJet (all models) and other printers, and local area network components and infrastructure hardware problems. Serves as the facility's coordinator for planning, designing, and technical support needs including coordinating system configuration needs with in-house technical staff and equipment vendor personnel in conjunction with the Network Administrator. Conduct support for all departmental desktop and laptop systems to include: Installing new PC's and related client applications with full network capabilities. Configuring PC's for local access security, web security, anti-virus protection, spyware protection and Operating System security patches. Installing and configuring VPN and remote management software. Repairing all types of software damage, including Operating System re-install where required. Repairing hardware malfunctions within limits of vendor's warranty support. Installing and configuring network printers. In conjunction with the Network Information Center (NIC), perform network administration for all Novell, Microsoft, Blackboard, Outlook, and related user accounts for the department Install Department and Network printers and assist with troubleshooting. Perform network administration for all e-directory, Microsoft Active Directory, and Email user accounts as appropriate in conjunction with the Network Center to include: Account creation Troubleshooting and password assistance Account disabling and deletion Provide user assistance with basic operations of Office applications such as MS Word, Excel, Outlook, and PowerPoint. Install and maintain specialized server applications such as: EHR, SCAN, GE ViewPoint, and HP printer/copier systems. Troubleshoot network connectivity issues to the local closet level. Assist network engineers with peculiar location technical requirements. Maintain physical security and desktop inventory applications in conjunction with the Network Administrator. Maintain inventory of computers, printers, scanners, and related technical components in conjunction with the Network Administrator. Provides remote site user assistance when necessary. Provides support as needed with remote communication devices, mobile phones, PDA's, laptop computers, and related items. Perform other duties as assigned. Qualifications Associate's degree in MIS, Computer Science, or related technical field or equivalent experience and must have experience in network and desktop support. Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted. An A certification is preferred. Tier 2 experience: support for installation, maintenance and troubleshooting Ability to interact effectively with end users and other personnel. Excellent communication skills required. Knowledge of network operating systems and administration of network equipment. Requires experience working with Microsoft Operating systems and Microsoft Exchange security and the creation of server and e-mail accounts. Requires excellent troubleshooting, analytical, multitasking, documenting and communication skills. The ability to perform accurate detailed work under pressure is required. Experience working in an IT department and/or technical training that included desktop, client computers, servers, networks and software support. Experience working with Ultrasound Machines or other GE Equipment preferred. Location : Location US-VA-Norfolk