Engineer I - Service Development

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedicsDevelops and maintains service support documentation and training courses. Provides product troubleshooting for internal/external teams. Develops and maintains technical procedures. Represents the Service and Repair department during the product development process and the planning.Recognized as a technical leader and resource.Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Contributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
• Supports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.
• Contributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.
• Develops and maintains Technical Support procedures.
• Develops service bulletins to inform global team of product support changes and maintenance updates.
• Provides technical troubleshooting support for internal and external customers.
• Ensures a quality customer service experience and collaborates on resolving customer concerns.
• Develops new techniques, processes, and service products.
• Participates in major projects or several service projects of moderate to complex scope and requirements.
• Provides technical training to Arthrex Global Service and Repair teams, as needed.
• Supports the New Product Development process and the efforts towards “Design for Serviceability”.
• Travels up to 15% domestically and potentially internationally.

Knowledge:

• Limited use and/or application of basic principles, theories, and concepts. Limited knowledge of industry practices and standards.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Discretion/Latitude:

• Work is closely supervised. Follows specific, detailed instructions.

Skills:

• Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
• Design development process knowledge preferred.
• Project management training preferred.

Education:

• Bachelor’s degree in mechanical, electrical, biomedical engineering, or related degree required.

About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.

Our core value is Making People Better. As a leading healthcare technology innovator, we are committed to making people’s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone’s life. It’s truly meaningful work.

Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees’ lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.

As a certified Great Place to Work® and one of the country’s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork, and Competitive Spirit.

We invite you to explore our numerous exceptional benefits at careers.arthrex.com or visit us on LinkedIn, Facebook, Twitter, or Instagram.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.