Inbound Call Center Representative

WE HAVE THE JOB FOR YOU!

1st Choice has an opening for a Inbound Call Center Representative located in Burtonsville , Maryland. We are actively hiring for our clients and have many different jobs in the surrounding areas.

Inbound Call Center Representative Job Duties:

• Answering customer calls for Client Services Call Center
• Maintain customer records by updating account information on eTIMS system
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problem by utilizing Montgomery County Parking Business Rules.
• Expedite correction or adjustment to supervisor, complete daily call logs; follow up to ensure resolution.
• Fax appropriate documentation.
• Escalate customer complaints or callback requests to the appropriate supervisor.
• Contribute to team effort by accomplishing related results as needed.
• Any other duties assigned.

Skills and Qualifications:

• Previous Call Center Customer Service experience preferred, good Communication and Listening skills, Quality Focus.
• Computer Skills- (Microsoft Word)
• Problem Solving, Documentation Skills, Phone Skills, Resolving Conflict, Analyzing Information,
• Multi-tasking, edit customer accounts by adding and documenting information. Etc.
• Professional and Courteous when answering calls

Hours: Monday - Friday 8:30am-5:00pm