Call Center Representative

Call Center Representative

On- Site: Valencia, CA

We are a customer-focused organization committed to delivering exceptional service and support in healthcare. We are seeking energetic and customer-oriented Call Center Representatives to join our team. If you thrive in a fast-paced environment and enjoy helping people, this role is perfect for you.

Job Overview:

As a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering questions, and resolving issues. The ideal candidate is patient, empathetic, and a strong communicator who can navigate various customer scenarios with professionalism and positivity.

Key Responsibilities:

• Answer inbound calls promptly and assist customers with inquiries, orders, technical issues, and billing questions.
• Outbound calls- following up on warm leads
• Resolve customer issues and concerns efficiently, escalating complex issues to supervisors when necessary.
• Provide accurate product and service information, following company scripts and procedures.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Strive to meet or exceed daily performance targets, including call handling time, response accuracy, and customer satisfaction.
• Collaborate with team members to ensure a seamless customer experience.
• Stay informed of product updates and industry best practices to enhance service quality.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service or a call center environment is an asset.
• Excellent verbal communication skills, with the ability to engage and support customers effectively.
• Strong problem-solving skills and ability to handle high-stress situations calmly.
• Familiarity with call center technology and customer service software.
• Basic proficiency in Microsoft Office Suite and data entry.
• Ability to work flexible hours, including evenings and weekends if required.
• Multilingual abilities are a plus.

Why Join Us?

• Competitive pay with performance-based bonuses
• Comprehensive training program and ongoing support
• Opportunities for career advancement within the organization
• Positive, inclusive, and supportive work environment

How to Apply:

If you’re a compassionate problem-solver with a passion for delivering outstanding customer service, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and interest in this role.