Call Center Specialist

Overview

We are seeking a dedicated and professional Call Center Representative with a strong background in call center or banking environments. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support.

Duties

• A solid foundation in customer service principles and practices.
• Experience in assessing and addressing customer complaints and issues.
• Ability to manage calls efficiently, minimizing the need for escalation unless absolutely necessary.
• Responsible for addressing customer's concerns
• Respond to customer inquiries via phone in a timely and professional manner.
• Address customer concerns and provide solutions to enhance their experience.
• Document customer interactions and maintain accurate records of communications.
• Manage administrative duties for each customer
• Collaborate with team members to improve service processes and customer satisfaction.

Skills

• Two years of call center experience or banking experience
• Trilingual English, Spanish, and Portuguese
• Ability to respond to customers questions over the phone
• Responsible for addressing customer's concerns
• A minimum of two years of experience in a call center or banking setting.
• Proven ability to handle calls per day, effectively addressing inquiries and concerns.
• Strong problem-solving skills, with a focus on resolving customer issues promptly.
• Proficient in managing administrative duties related to customer interactions.