Sales Support Specialist

Sales Support Specialist

About Us

GrowthExpertz is a fast-growing firm specializing in providing recruitment, marketing, and coaching solutions tailored for startups. Our team of experts is dedicated to helping businesses scale efficiently by offering a transparent, data-driven approach to their needs. We strive to foster a dynamic work culture that promotes growth, collaboration, and success for all team members.

Role Overview

We are seeking an organized and customer-focused Sales Support Specialist to join our customer's team. You will play a pivotal role in providing exceptional service and support to customers while ensuring smooth communication between departments. As a liaison between customers and the sales team, you will handle a range of tasks from addressing inquiries about product availability and pricing to resolving order-related issues and ensuring customer satisfaction. Your ability to think critically and solve problems effectively will contribute directly to customer retention and the overall success of the team.

In this role, you will be responsible for managing customer interactions across phone, email, and chat channels, providing accurate and timely responses to inquiries, and supporting internal teams with essential sales processes. You will have the opportunity to develop a deep understanding of the company’s product offerings and operational procedures, which will enable you to offer expert guidance to customers and help drive efficiency within the sales department. Strong Excel, CRM, and communication skills are crucial to your success in this role, as is your ability to thrive in a fast-paced, office-based environment.

Key Responsibilities

• Manage all customer communications (phone, email, and chat) efficiently and professionally.
• Handle multi-line phone systems and route calls based on sales territories.
• Investigate and resolve customer inquiries related to product availability, pricing, and order status.
• Process purchase orders and ensure accurate follow-up details such as tracking numbers, lead times, and estimated delivery dates.
• Address customer complaints and provide timely, effective solutions, following up to ensure a satisfactory resolution.
• Collaborate closely with the sales team to ensure all customer needs are met and issues are escalated when necessary.
• Utilize Excel, CRM, and other company software to manage customer information and interactions.
• Support internal sales processes by ensuring accurate and up-to-date records of customer inquiries and sales interactions.

Required Skills

• Proven office experience, with strong familiarity in using office equipment.
• Proficiency with CRM systems, Slack, Outlook, Excel, and Adobe.
• Strong multitasking, time management, and organizational abilities.
• Excellent communication and active listening skills.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Ability to follow company guidelines, communication procedures, and policies effectively.

Experience

• High school diploma or equivalent (required)
• Office experience (required)
• Experience with Microsoft Office (Outlook, Excel, Word) (required)
• Data entry experience (preferred)

This is an in-office role; however, we understand the need for flexibility and can accommodate occasional work-from-home arrangements. Working alongside your peers in the office will provide the best opportunity to learn and thrive in this role.

Pay: $16.00 - $19.00 per hour

Benefits

• 401(k) with matching
• Dental insurance
• Health insurance
• On-the-job training
• PTO (Paid time off)
• Vision insurance

Shift:

8-hour shift, Monday to Friday