Dealer Support Specialist

Are you a goal-driven professional ready to take your career to the next level? Join one of the most prominent solar companies in the industry, located in the Greenway Plaza area! We are seeking a Dealer Support Specialist who thrives in a fast-paced environment and excels at resolving client issues. If you have strong document management skills, call center experience, and tech proficiency, we want to hear from you!

Key Responsibilities:

• Collaborate closely with the Management Team to effectively resolve customer issues.
• Proactively handle customer inquiries and process issues.
• Answer inbound phone calls from customers and field sales representatives.
• Manage high-priority cases in SalesForce, ensuring accuracy and efficiency.
• Support partner requests through timely communication via phone and email.
• Run credit checks on accounts and generate end-of-day reports.
• Adapt daily workload to support management action plans.
• Maintain detailed records and documentation for all interactions.

Qualifications:

• Bilingual in Spanish is REQUIRED to communicate effectively with our diverse clientele.
• Minimum of 2+ years in a call center environment, showcasing your exceptional customer service skills.
• Proven experience in document management, ensuring meticulous handling of customer files and information
• Strong proficiency in MS Office Suite (Excel, Word) and SalesForce CRM for effective data management.
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Ability to manage multiple tasks efficiently and adapt to changing priorities.
• Administrative or accounting skills, including check reconciliation and reporting, are a plus.
• Flexibility to work overtime when needed.

Why Join Us?

• Be part of a dynamic team at one of the leading solar companies that values your expertise and offers exciting opportunities for career growth within just a few months!

Apply today to grow your career in credit and collections with a team that values your expertise and offers flexibility!

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