Service Solutions Representative - Bilingual

Are you a goal-driven professional ready to take your career to the next level? Join one of the most prominent solar companies in the industry! We are seeking a Service Solutions Representative who thrives in a fast-paced environment and excels at resolving client issues. We want to hear from you if you have strong document management skills, call center experience, and tech proficiency!

Key Responsibilities:

• Collaborate closely with the Management Team to effectively resolve customer issues.
• Proactively handle customer inquiries and process issues.
• Answer inbound phone calls from customers and field sales representatives.
• Manage high-priority cases in SalesForce, ensuring accuracy and efficiency.
• Support partner requests through timely communication via phone and email.
• Run credit checks on accounts and generate end-of-day reports.
• Adapt daily workload to support management action plans.
• Maintain detailed records and documentation for all interactions.

Qualifications:

• Bilingual in Spanish is REQUIRED to communicate effectively with our diverse clientele.
• Minimum of 2+ years in a call center environment, showcasing your exceptional customer service skills.
• Proven experience in document management, ensuring meticulous handling of customer files and information
• Strong proficiency in MS Office Suite (Excel, Word) and SalesForce CRM for effective data management.
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Ability to manage multiple tasks efficiently and adapt to changing priorities.
• Administrative or accounting skills, including check reconciliation and reporting, are a plus.
• Flexibility to work overtime when needed.

Why Join Us?

• Be part of a dynamic team at one of the leading solar companies that values your expertise and offers exciting opportunities for career growth within just a few months!

Apply today to grow your career in credit and collections with a team that values your expertise and offers flexibility!

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