Bilingual Customer Service Representative

Summary:

Key Accountabilities

Data Entry and Customer Service 90%

• Creation of new customers in SAP.
• Responsible for the review and entry of assigned domestic and international customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies all associated paperwork.
• Responsible for invoicing customers for any goods shipped (order and sample).
• Provides the customer with all required shipping documents including commercial invoice and all other system generated documentation. (MSDS, TDS, COA, USMCA)
• Determines appropriate delivery method based on type of product and customer's need.
• Knowledgeable of and responsible for coordinating customer pricing for accuracy with Sales team.
• Assists with updating SAP pricing with direction from manager and sales.
• Collaborates with operations, striving for best shipping practices and correct on-time shipments.
• Resolve customer complaints via phone and/or email
• Assists Finance with customer collections and resolves outstanding issues as appropriate.
• Assists in the process of prepayment, debits and credits.
• Communicate with key players daily in assisting with various tasks to ensure customer orders are addressed accordingly.

Reception 10%

• General reception duties, greet visitors and answers the phone.

Assist with mailing lists and customer mailings.

Qualifications

Required

• Clear and effective written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.
• 2+ years with SAP or other ERP system
• Verbal and written communication in Spanish

Preferred

• Associate degree and/or related experience is preferred; or equivalent combination of education and experience.
• Customer service experience in chemical manufacturing preferred.
• Excellent communications skills and attention to detail in order processing, documentation, and customer communication.
• Team oriented and working experience within a team environment.