Application Support Analyst

Salary : $46,664.02 AnnuallyLocation : Tucson, AZJob Type: Full-TimeJob Number: 2024-00220Department: INFORMATION TECHNOLOGYDivision: INFORMATION TECHNOLOGYOpening Date: 10/28/2024Closing Date: 11/11/2024 11:59 PM ArizonaJob Summary The Application Support Analyst is responsible for providing technical assistance to the assigned Pascua Yaqui Tribe department's software and hardware. This position will be responsible for assisting with the maintenance of client/server software. Principle Duties and Responsibilities Evaluate operation and activities within assigned area of responsibility; stay abreast of new technologies, computer languages and system updates.The Application Support Analyst will support the following areas: Enrollment, Finance, Legal, Health, and Division of Public Safety.Design, develop, prepare, maintain, and implement various databases, custom applications, software solutions, and web-based applications.Recognize, evaluate, and resolve computer hardware/software problems and failures as they apply.Maintain, troubleshoot, and research desktop services in relation to all Health Department software and Indian Health Services software.Document and inform users of the availability of newly implemented features and modules.Prepare and review a variety of reports concerning the overall status of Health Software projects and work- in progress.Assist HIM Supervisor with data system daily backup, database configuration and report templates.Receive calls and assist users who call in to the help desk.Assist users in training on new software; determine custom application needs and requirements, or troubleshooting issues.Research hardware and software from various vendors; communicate specifications, usage, and needs to support department.Create, install, and uses technical procedures to extract and report data for various purposes.Install, maintain, and configure software, hardware, and other computer-related technologies such as Claimtrak, Eagles soft, RPMS, Evolve, and other vendor related software.Troubleshoot and perform repairs on computer devices, infrastructure equipment, and other network hardware.Prepare documentation to record maintenance and upgrades; report on department activities as needed.Perform other duties of a similar nature or level as requested by supervisor or director. Required Knowledge, Skills, and Abilities Knowledge of:Knowledge of current web based software for all areas;Knowledge of web site standards and protocols including usability and accessibility standards;Knowledge and ability to compile and design layouts including but not limited to Adobe In design;Trouble-shooting and/or repair;Diagnostic knowledge for desktop software programs;Relationship database theory;HIPAA Regulations;Manage hardware/software issues and end user support;Software and hardware installation procedures and troubleshooting;Computer hardware configuration and components;Network and telecommunication cabling and configurations;Client/Server computing technologies;Technology and software trends;Customer service principles and practices;Various Microsoft Office Suite applications;Network, telecommunication cabling, and configurations;Assigned department operations and functions;Record keeping principles;Yaqui culture, customs, resources and traditions and/or a willingness to learn.Skills and Abilities:Database development;Exercise judgment and discretion;Provide training and direction;Analysis and critical thinking;Install, configure and use a variety of software and network applications;Exercise judgment and discretion;Compile data and information;Apply customer services principles and practices;Recognize problems, identify alternative solutions, and make appropriate recommendations;Prioritize work and perform multiple tasks;Work independently;Monitor and evaluate hardware/software upgrades;Maintain records and prepare reports;Maintain confidentiality of information;Follow oral and written instructions, policies, and procedures;Operate a variety of office equipment, including a computer and related software applications;Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions. Education, Certifications and Experience Required Bachelor's Degree in Computer Science or related field, two (2) years of related computer support or Professional IT experience; or a combination of academic education, professional training or six (6) years of work experience, which demonstrates the ability to perform the duties of this position.ANDA+ Certification preferred;Experience in using RPMS and Claimtrak Systems preferred.Special Requirements:Must possess and maintain a valid Arizona Driver's License; This position will require the incumbent to work non-traditional hours, nights, and weekends; Must have a current Homeland Security Background Clearance or be able to obtain a Homeland Security Background Clearance within ninety (90) days of hire. Failure to maintain a Homeland Security Background Clearance will result in termination from this position.The Pascua Yaqui Tribe provides 22 days of Paid Time Off which increases with years of service and 15 paid Holidays per year. We offer a comprehensive healthcare benefit package that surpasses or rivals the biggest organizations in Tucson. We encourage you to stay healthy by providing an onsite Wellness Center. Additionally, the Tribe offers a 401(k) Plan with a generous match in which you're immediately vested along with a profit sharing plan after one year of employment. Sworn police and and fire employees are eligible to make Pre-Tax and After-Tax contirbutions to the Arizona Public Safety Personnel Retirement Systems ("PSPRS").01 Do you possess a Bachelor's Degree in Computer Science, Management Information Systems or a related field? Yes No 02 Do you have two (2) years of related computer support or professional IT experience? Yes No 03 Do you have a current Arizona Driver's license? Yes No 04 Are you willing to work non-traditional hours, nights, and weekends? No Yes 05 Do you have a current Homeland Security Background Clearance, or are you able to obtain a Homeland Security Background Clearance within ninety (90) days? Yes No Required Question