State of New Mexico
IT Business Analyst I
State of New Mexico, Santa Fe, New Mexico, us, 87503
$34.05 - $54.48 Hourly
$70,826 - $113,321 Annually
This position is a Pay Band IE
Posting Details
POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
1. Active participation in collaboration with the Pension Administration Vendor and internal Subject Matter Experts (SME's) to configure the application to meet the needs of the agency for the upcoming PAS implementation.2. Working with end users when they encounter problems in the system, and executing root-cause analysis of the problem to determine if it is a valid system issue or something else, like a training issue or a data issue.3. Managing issue tickets through their life cycle, including working with SME's and our solution Vendor to identify the best issue fix, and then testing issue fixes in non-prod environments prior to deployment into production.4. Collaborate with SME's in authoring comprehensive test scripts and owning testing life cycle up to UAT environment and assist end-users with testing issue fixes.5. Maintaining system process documentation, including making updates due to issue fixes moving into production.6. Assisting with the operational roll out of issue fixes, including updates to Desk Manuals and other training activities.
How does it get done?
Works in collaboration with experienced BA's, business SMEs and the application vendor to properly define and frame system issues, enhancements, legislative changes. Properly document needed changes to the system, documents the issues and the conducts all testing up to UAT environment to ensure that the fix, enhancement, or change order is working as is requested prior to deployment into the production system. Documentation and training are critical to ensure that users are interacting properly with the system for daily operations.
Who are the customers?
The customers consist of the application vendor, our application users, ERB employees, ERB members, ERB local administrative units, LAU's (school systems/employers).
Ideal Candidate
The ideal candidate will have the following experience:
- Experience in the implementation of a multi year application and data conversion.- Experience in the triaging potential issues with operations end users, issue ticket creation, authoring & managing issue tickets- Experience in the developing test "cases" and test "lifecycles scenarios"- Experience in the conducting of first round testing to confirm development resolves issue tickets- Experience in user acceptance testing, assisting operations users execute User Acceptance Testing- Training - Developing and/or maintaining User Guides (desk manuals) related to system changes for operations, assisting with or owning delivery of training to operations staff on system functionality.
Minimum Qualification
Bachelor's degree in any field and two (2) years of experience in information technology or business analysis. Substitutions Apply. See Substitution Table below. PMI-PBA certification may be substituted for one year of education.
Substitution Table
These combinations of education and experience qualify you for the position:Education Experience 1 High School Diploma or Equivalent
AND
6 years of experience 2 Associate's degree
AND
4 years of experience 3 Bachelor's degree
AND
2 years of experience 4 Master's degree or higher
AND
0 years of experience•Education and years of experience must be related to the purpose of the position.
•If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here
Agency Contact Information: Melinda Garcia. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
$70,826 - $113,321 Annually
This position is a Pay Band IE
Posting Details
POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
1. Active participation in collaboration with the Pension Administration Vendor and internal Subject Matter Experts (SME's) to configure the application to meet the needs of the agency for the upcoming PAS implementation.2. Working with end users when they encounter problems in the system, and executing root-cause analysis of the problem to determine if it is a valid system issue or something else, like a training issue or a data issue.3. Managing issue tickets through their life cycle, including working with SME's and our solution Vendor to identify the best issue fix, and then testing issue fixes in non-prod environments prior to deployment into production.4. Collaborate with SME's in authoring comprehensive test scripts and owning testing life cycle up to UAT environment and assist end-users with testing issue fixes.5. Maintaining system process documentation, including making updates due to issue fixes moving into production.6. Assisting with the operational roll out of issue fixes, including updates to Desk Manuals and other training activities.
How does it get done?
Works in collaboration with experienced BA's, business SMEs and the application vendor to properly define and frame system issues, enhancements, legislative changes. Properly document needed changes to the system, documents the issues and the conducts all testing up to UAT environment to ensure that the fix, enhancement, or change order is working as is requested prior to deployment into the production system. Documentation and training are critical to ensure that users are interacting properly with the system for daily operations.
Who are the customers?
The customers consist of the application vendor, our application users, ERB employees, ERB members, ERB local administrative units, LAU's (school systems/employers).
Ideal Candidate
The ideal candidate will have the following experience:
- Experience in the implementation of a multi year application and data conversion.- Experience in the triaging potential issues with operations end users, issue ticket creation, authoring & managing issue tickets- Experience in the developing test "cases" and test "lifecycles scenarios"- Experience in the conducting of first round testing to confirm development resolves issue tickets- Experience in user acceptance testing, assisting operations users execute User Acceptance Testing- Training - Developing and/or maintaining User Guides (desk manuals) related to system changes for operations, assisting with or owning delivery of training to operations staff on system functionality.
Minimum Qualification
Bachelor's degree in any field and two (2) years of experience in information technology or business analysis. Substitutions Apply. See Substitution Table below. PMI-PBA certification may be substituted for one year of education.
Substitution Table
These combinations of education and experience qualify you for the position:Education Experience 1 High School Diploma or Equivalent
AND
6 years of experience 2 Associate's degree
AND
4 years of experience 3 Bachelor's degree
AND
2 years of experience 4 Master's degree or higher
AND
0 years of experience•Education and years of experience must be related to the purpose of the position.
•If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here
Agency Contact Information: Melinda Garcia. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.