Creative Financial Staffing
Help Desk - Professional Services (on-site)
Creative Financial Staffing, New Haven, CT, United States
Help Desk - Professional Services - On-Site - New Haven, CT
*This is position is on-site in CT - out of state applicants will not be considered
Expected Salary Range: $55,000-$65,000 (based on experience)
Why take an Help Desk role with this company?
- Access to state-of-the-art technology and hands-on projects in a dynamic law firm environment
- Work closely with senior managers and a collaborative IT team spread across multiple locations in the US
- Enjoy in-office perks like a free gym membership and covered parking in the New Haven office
- Comprehensive benefits including health, dental, and 401k, with first-day PTO and sick time accrual
What will the Help Desk do?
- Provide 1st and 2nd line IT support, handling both phone and desk-side assistance for legal software like Microsoft 365, iManage, and Elite 3E
- Build and troubleshoot laptops, desktops, and mobile devices, and manage video conferencing systems like Cisco and Logitech
- Support firm members in multiple locations remotely and in person as needed, while ensuring quick resolutions of IT issues using TOPdesk ticketing
- Collaborate on IT projects and operational initiatives, assist in server/network tasks, and provide new hires with their technology setups
What the company needs in a Help Desk associate:
- 3+ years of experience in a law firm environment, specifically supporting Document Management Systems (iManage preferred)
- Strong working knowledge of Microsoft Office 365, Active Directory, Exchange Online, and IP networking
- Ability to diagnose and repair PC, laptop, and printer issues, with solid experience in mobile device management
- Customer-focused approach, able to work independently and as part of a team, with excellent communication and problem-solving skills