Herschend Family Entertainment
Director of Human Resources -Dollywood Parks & Resorts - Exempt
Herschend Family Entertainment, Pigeon Forge, Tennessee, us, 37868
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a(n) Director of Human Resources for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Director of Human Resources checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role is responsible for the strategy and implementation of all aspects of HR compliance within the organization, including payroll processing, HRIS, employee relations programs, and benefits administration. This role is crucial in ensuring that the company adheres to all relevant labor laws, regulations, and internal policies. The ideal candidate will have a strong background in HR compliance, excellent leadership skills, and a keen eye for detail.All of this will be done in a manner consistent with the mission, values and standards of the Dollywood Company to help make our organization a great place to work for great people all while furthering the organization's goals and initiatives.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, humble, respectful, trusting, unselfish, truthful, forgiving, and dedicated.
Summary of Essential Functions & Responsibilities
Develop, implement, and monitor strategy for all HR compliance programs and policiesLead and programs to ensure compliance with federal, state, and local employment laws and regulationsDirect team regular audits and assessments to identify and mitigate compliance risksProvide guidance and training to HR staff and leadership on Host and compliance-related mattersOversee the investigation and resolution of compliance issues and complaintsCollaborate with business partners and hosts to determine the best people strategies in line with our culture and valuesMaintain up-to-date knowledge of industry trends and regulatory changesCollaborate with legal counsel and external partnersDevelop and implement strategy for HR's role in payroll processing for all hosts, ensuring accuracy and compliance with federal, state, and local regulationsLead strategy for host benefits programs at the property level, including health insurance, onsite family healthcare center, retirement plans, and other company-sponsored benefitsDevelop and implement payroll and benefits policies and procedures, including regular audits of payroll and benefits records to ensure compliance and identify areas for improvementCollaborate with HR, Finance, and other departments to ensure seamless integration of payroll and benefits processesDirect strategies to manage and resolve complex employee relations issues, including investigations and disciplinary actionsMonitor and analyze employee relations trends and metrics to identify areas for improvementPromote a positive and inclusive workplace cultureWork collaboratively with the entire HR Team to achieve common goals and assist with team functions and responsibilitiesEnsure compliance with all applicable labor lawsEnsure compliance with corporate and property policies and proceduresPrepare and adhere to annual budgetsRoutinely serve as HR Person-in-charge of HR operations and Senior Manager on Duty for Dollywood theme parkCollaborates with HR leadership team to review available data (i.e., GP6, eNPS, host satisfaction survey, etc.) and create a plan for continuous improvement to host engagement and retentionResponsible for leveraging people analytics to drive data-informed decision-makingReview, analyze, and interpret HR data to identify trends, measure the effectiveness of HR initiatives, and provide actionable insights to improve employee engagement, retention, and overall organizational performanceManagement reserves the right to change and/or add to these duties at any time.
Education and Experience Required
Seven (7) years of Human Resources experience, including a track record of success leading payroll, HRIS, employee relations and HR compliance strategies in a large organization requiredBachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferredIn-depth knowledge of employment laws and regulationsStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsProven ability to lead and manage a teamCertification in HR compliance (e.g., SHRM-CP, PHR) is a plusDemonstrated ability to fairly resolve employee concerns and successfully develop teams and individualsTheme Park experience preferredSuccessful experience leading and supervising 3-5 exempt hostsExcellent reading, writing, speaking, and presentation skillsStrong knowledge of common office software such as word processing, presentation design, and spreadsheet software requiredKnowledge, Skills, and Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be productive in a fast-paced, dynamic environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust show appreciation of othersAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to communicate effectively using standard English grammar and punctuationMust be able to retain information and make logical decisions that are consistent with company cultureBe able to resolve conflictBe organizedBe enthusiastic and positiveBe a change agent and have a sense of urgency to get things doneBe logical in decision makingStrong business acumen and highly developed analytical skillsAble to lift up to 40 poundsAble to tolerate various temperatures while working indoors and outdoorsAble to operate/drive a company vehicle with valid driver's license and insuranceAble to meet the physical demands of the job
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a(n) Director of Human Resources for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Director of Human Resources checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role is responsible for the strategy and implementation of all aspects of HR compliance within the organization, including payroll processing, HRIS, employee relations programs, and benefits administration. This role is crucial in ensuring that the company adheres to all relevant labor laws, regulations, and internal policies. The ideal candidate will have a strong background in HR compliance, excellent leadership skills, and a keen eye for detail.All of this will be done in a manner consistent with the mission, values and standards of the Dollywood Company to help make our organization a great place to work for great people all while furthering the organization's goals and initiatives.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, humble, respectful, trusting, unselfish, truthful, forgiving, and dedicated.
Summary of Essential Functions & Responsibilities
Develop, implement, and monitor strategy for all HR compliance programs and policiesLead and programs to ensure compliance with federal, state, and local employment laws and regulationsDirect team regular audits and assessments to identify and mitigate compliance risksProvide guidance and training to HR staff and leadership on Host and compliance-related mattersOversee the investigation and resolution of compliance issues and complaintsCollaborate with business partners and hosts to determine the best people strategies in line with our culture and valuesMaintain up-to-date knowledge of industry trends and regulatory changesCollaborate with legal counsel and external partnersDevelop and implement strategy for HR's role in payroll processing for all hosts, ensuring accuracy and compliance with federal, state, and local regulationsLead strategy for host benefits programs at the property level, including health insurance, onsite family healthcare center, retirement plans, and other company-sponsored benefitsDevelop and implement payroll and benefits policies and procedures, including regular audits of payroll and benefits records to ensure compliance and identify areas for improvementCollaborate with HR, Finance, and other departments to ensure seamless integration of payroll and benefits processesDirect strategies to manage and resolve complex employee relations issues, including investigations and disciplinary actionsMonitor and analyze employee relations trends and metrics to identify areas for improvementPromote a positive and inclusive workplace cultureWork collaboratively with the entire HR Team to achieve common goals and assist with team functions and responsibilitiesEnsure compliance with all applicable labor lawsEnsure compliance with corporate and property policies and proceduresPrepare and adhere to annual budgetsRoutinely serve as HR Person-in-charge of HR operations and Senior Manager on Duty for Dollywood theme parkCollaborates with HR leadership team to review available data (i.e., GP6, eNPS, host satisfaction survey, etc.) and create a plan for continuous improvement to host engagement and retentionResponsible for leveraging people analytics to drive data-informed decision-makingReview, analyze, and interpret HR data to identify trends, measure the effectiveness of HR initiatives, and provide actionable insights to improve employee engagement, retention, and overall organizational performanceManagement reserves the right to change and/or add to these duties at any time.
Education and Experience Required
Seven (7) years of Human Resources experience, including a track record of success leading payroll, HRIS, employee relations and HR compliance strategies in a large organization requiredBachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferredIn-depth knowledge of employment laws and regulationsStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsProven ability to lead and manage a teamCertification in HR compliance (e.g., SHRM-CP, PHR) is a plusDemonstrated ability to fairly resolve employee concerns and successfully develop teams and individualsTheme Park experience preferredSuccessful experience leading and supervising 3-5 exempt hostsExcellent reading, writing, speaking, and presentation skillsStrong knowledge of common office software such as word processing, presentation design, and spreadsheet software requiredKnowledge, Skills, and Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be productive in a fast-paced, dynamic environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust show appreciation of othersAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to communicate effectively using standard English grammar and punctuationMust be able to retain information and make logical decisions that are consistent with company cultureBe able to resolve conflictBe organizedBe enthusiastic and positiveBe a change agent and have a sense of urgency to get things doneBe logical in decision makingStrong business acumen and highly developed analytical skillsAble to lift up to 40 poundsAble to tolerate various temperatures while working indoors and outdoorsAble to operate/drive a company vehicle with valid driver's license and insuranceAble to meet the physical demands of the job
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.