Discover Goodwill of Southern & Western Colorado
Supervisor II, Scheduling & Program Management
Discover Goodwill of Southern & Western Colorado, Colorado Springs, Colorado, us, 80932
**Description**
**_Applications due by November 8, 2024_**
**Goodwill of Colorado**
**Job Description**
**Pay:**
$20/hour
This position is eligible for Daily Pay!
Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
**Work Schedule:**
Monday -Friday 8am-5pm
This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.
In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.
**JOB SUMMARY:**
To function as a Supervisor II for the Community Programs Division performing a broad range of duties for the program Your Life Your Way (YLYW).
**ESSENTIAL FUNCTIONS:**
**Program Quality:**
- Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care.
- Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board.
- Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System.
- Ensure completion of employee and client files at point of intake, on a regular review process thereafter.
- File reviews.
- Continuous improvement to update policies, forms etc.
- Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed
**Case Management Support:**
- Conduct and document 90-day visits according to client database system.
- Assist new hires with completion of hiring paperwork before New Employee Orientation (NEO).
- Order Supplies.
- Attend any outreach events to market the Your Life Your Way Program.
- Attend all provider trainings.
- Participate in the on-call program.
- Create, implement, and train on Plan of Care for each client in the Your Life, Your Way Program. Plan of care will be created upon intake, annually and if the client has any changes occur that result in a care plan change.
- Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary.
**Relationship Management:**
- Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations.
- Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions.
- Maintain close contact with referral sources and other service providers.
- Assist with special projects, serve on committees as needed, attend all pertinent staffing and meetings as required and perform other duties as required.
- In addition, will take the lead role in providing support to direct reports with client problems or concerns.
**Staff Supervision and Development:**
- Responsible for providing direct supervision to client care providers.
- Coordinate and monitor direct reports in all areas of the operation to ensure all workers are utilizing best practice models and that program recipients are receiving quality services.
- The incumbent is responsible for working through all personnel issues for direct reports including performance evaluations and will complete interviewing, hiring, and terminating staff directly supervised.
- Responsible for monitoring completion of trainings.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education:**
- High school diploma or equivalent and one (1) year related experience and/or training; or equivalent combination of education and experience.
**Experience:**
- Prior experience working in a home care industry, or scheduling patients is preferred, but not necessary.
**Other:**
- The incumbent must be personable and professional while maintaining sound working relationships with many diverse customers, clients, employees, referral sources and other colleagues in a culturally respectful and appropriate manner.
- Must have the ability to work independently and cooperatively, and to exercise effective planning while working effectively with the pressure of deadlines. Maintain accurate records and demonstrate sound computer skills required.
- Must demonstrate initiative, self-motivation with demonstrated ability to stay focused and disciplined.
- The incumbent must also demonstrate effective written and oral communication skills and have the ability to meet reporting deadlines.
- Must have experience speaking effectively to various small groups in a presenting/informative role.
- This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day.
- The incumbent will be expected to maintain confidentiality regarding agency and client records and information.
- Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training.
*Per contract requirements with vehicle insurance provider: Qualified candidates must be 21 years of age and have no major traffic violations for previous 3 years (for driving/insurance purposes). Must have reliable transportation; must also be able to operate company vehicle.
* Per State licensing requirements to operate a class b license in Colorado, the incumbent must be at least 19 years of age, have appropriate experience or training in the home care industry closely related personal care services.
**Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.**
**Goodwill participates in E-Verify.
For more information on E-Verify, please contact DHS:
888-897-7781 or**
**www.dhs.gov/E-Verify**
**We promote a**
**_Safe & Drug-free Workplace._**
**Physical Requirements**
**Attachment to Job Description**
Job Title: 807 - Supervisor II, Scheduling & Program Management
Dept Number: 5120
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Guide to Physical Requirements:
- Continuously (5-8 hours)
- Frequently (3-4 hours)
- Occasionally (1-2 hours)
- Never
LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - NEVER
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
CARRYING:
Heavy: 45 lbs & over - NEVER
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
PUSHING/PULLING - OCCASIONALLY
REACHING:
Above Shoulder - OCCASIONALLY
At Shoulder - OCCASIONALLY
Below Shoulder - OCCASIONALLY
TWISTING - OCCASIONALLY
BENDING - OCCASIONALLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY
HEARING - CONTINUOUSLY
VISION:
Visual, close - FREQUENTLY
Visual, distant - FREQUENTLY
Visual, depth perception - FREQUENTLY
HANDS/FINGERS:
Simple grasping - FREQUENTLY
Fine Manipulation - FREQUENTLY
Repetitive Movements - FREQUENTLY
WALKING - FREQUENTLY
STANDING - FREQUENTLY
SITTING - FREQUENTLY
SPEAKING - FREQUENTLY
OTHER, please describe - Driving
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
**_Applications due by November 8, 2024_**
**Goodwill of Colorado**
**Job Description**
**Pay:**
$20/hour
This position is eligible for Daily Pay!
Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
**Work Schedule:**
Monday -Friday 8am-5pm
This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.
In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.
**JOB SUMMARY:**
To function as a Supervisor II for the Community Programs Division performing a broad range of duties for the program Your Life Your Way (YLYW).
**ESSENTIAL FUNCTIONS:**
**Program Quality:**
- Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care.
- Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board.
- Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System.
- Ensure completion of employee and client files at point of intake, on a regular review process thereafter.
- File reviews.
- Continuous improvement to update policies, forms etc.
- Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed
**Case Management Support:**
- Conduct and document 90-day visits according to client database system.
- Assist new hires with completion of hiring paperwork before New Employee Orientation (NEO).
- Order Supplies.
- Attend any outreach events to market the Your Life Your Way Program.
- Attend all provider trainings.
- Participate in the on-call program.
- Create, implement, and train on Plan of Care for each client in the Your Life, Your Way Program. Plan of care will be created upon intake, annually and if the client has any changes occur that result in a care plan change.
- Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary.
**Relationship Management:**
- Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations.
- Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions.
- Maintain close contact with referral sources and other service providers.
- Assist with special projects, serve on committees as needed, attend all pertinent staffing and meetings as required and perform other duties as required.
- In addition, will take the lead role in providing support to direct reports with client problems or concerns.
**Staff Supervision and Development:**
- Responsible for providing direct supervision to client care providers.
- Coordinate and monitor direct reports in all areas of the operation to ensure all workers are utilizing best practice models and that program recipients are receiving quality services.
- The incumbent is responsible for working through all personnel issues for direct reports including performance evaluations and will complete interviewing, hiring, and terminating staff directly supervised.
- Responsible for monitoring completion of trainings.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education:**
- High school diploma or equivalent and one (1) year related experience and/or training; or equivalent combination of education and experience.
**Experience:**
- Prior experience working in a home care industry, or scheduling patients is preferred, but not necessary.
**Other:**
- The incumbent must be personable and professional while maintaining sound working relationships with many diverse customers, clients, employees, referral sources and other colleagues in a culturally respectful and appropriate manner.
- Must have the ability to work independently and cooperatively, and to exercise effective planning while working effectively with the pressure of deadlines. Maintain accurate records and demonstrate sound computer skills required.
- Must demonstrate initiative, self-motivation with demonstrated ability to stay focused and disciplined.
- The incumbent must also demonstrate effective written and oral communication skills and have the ability to meet reporting deadlines.
- Must have experience speaking effectively to various small groups in a presenting/informative role.
- This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day.
- The incumbent will be expected to maintain confidentiality regarding agency and client records and information.
- Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training.
*Per contract requirements with vehicle insurance provider: Qualified candidates must be 21 years of age and have no major traffic violations for previous 3 years (for driving/insurance purposes). Must have reliable transportation; must also be able to operate company vehicle.
* Per State licensing requirements to operate a class b license in Colorado, the incumbent must be at least 19 years of age, have appropriate experience or training in the home care industry closely related personal care services.
**Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.**
**Goodwill participates in E-Verify.
For more information on E-Verify, please contact DHS:
888-897-7781 or**
**www.dhs.gov/E-Verify**
**We promote a**
**_Safe & Drug-free Workplace._**
**Physical Requirements**
**Attachment to Job Description**
Job Title: 807 - Supervisor II, Scheduling & Program Management
Dept Number: 5120
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Guide to Physical Requirements:
- Continuously (5-8 hours)
- Frequently (3-4 hours)
- Occasionally (1-2 hours)
- Never
LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - NEVER
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
CARRYING:
Heavy: 45 lbs & over - NEVER
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
PUSHING/PULLING - OCCASIONALLY
REACHING:
Above Shoulder - OCCASIONALLY
At Shoulder - OCCASIONALLY
Below Shoulder - OCCASIONALLY
TWISTING - OCCASIONALLY
BENDING - OCCASIONALLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY
HEARING - CONTINUOUSLY
VISION:
Visual, close - FREQUENTLY
Visual, distant - FREQUENTLY
Visual, depth perception - FREQUENTLY
HANDS/FINGERS:
Simple grasping - FREQUENTLY
Fine Manipulation - FREQUENTLY
Repetitive Movements - FREQUENTLY
WALKING - FREQUENTLY
STANDING - FREQUENTLY
SITTING - FREQUENTLY
SPEAKING - FREQUENTLY
OTHER, please describe - Driving
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)