LingaTech
Desktop Support Technician
LingaTech, Phila, Pennsylvania, United States, 19117
Location:
Philadelphia, PA - local PA candidates onlyPosition Type:
On-siteContract Length: 8 months, likely extension
Position Overview:This position provides technical desktop support and incident management for the client's offices in Philadelphia and Norristown, ensuring the functionality of desktop hardware, software, and network connectivity. The role requires advanced proficiency in IT platforms, expertise in assistive technology, and a commitment to resolving technical issues with specialized hardware and software tools.
Required Skills:
2 years of experience in assistive technology hardware and software5 years of experience in desktop and user end supportStrong history of understanding in current and emerging technologies demonstrated through training, job experience, and/or industry activitiesStrong team player- collaborates well with others to solve problems and actively incorporates input from various sourcesDemonstrated customer focus, building strong customer relationshipsChallenge oriented- actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative waysCan communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisionsDuties:
Technical expertise in incident and change management (ServiceNow)Technical expertise in assistive technology software and hardwareTechnical knowledge in workstation deployments and installationExpert knowledge with MS products and troubleshooting skillsPerforms hardware and software diagnosticsPerforms physical installation of IT equipmentExcellent communication skills and assists customers to resolve issuesAssist remote IT support teams
Philadelphia, PA - local PA candidates onlyPosition Type:
On-siteContract Length: 8 months, likely extension
Position Overview:This position provides technical desktop support and incident management for the client's offices in Philadelphia and Norristown, ensuring the functionality of desktop hardware, software, and network connectivity. The role requires advanced proficiency in IT platforms, expertise in assistive technology, and a commitment to resolving technical issues with specialized hardware and software tools.
Required Skills:
2 years of experience in assistive technology hardware and software5 years of experience in desktop and user end supportStrong history of understanding in current and emerging technologies demonstrated through training, job experience, and/or industry activitiesStrong team player- collaborates well with others to solve problems and actively incorporates input from various sourcesDemonstrated customer focus, building strong customer relationshipsChallenge oriented- actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative waysCan communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisionsDuties:
Technical expertise in incident and change management (ServiceNow)Technical expertise in assistive technology software and hardwareTechnical knowledge in workstation deployments and installationExpert knowledge with MS products and troubleshooting skillsPerforms hardware and software diagnosticsPerforms physical installation of IT equipmentExcellent communication skills and assists customers to resolve issuesAssist remote IT support teams