Product Support Engineer

Product Support EngineerJob Description+ Oversee the entire lifecycle of semiconductor tools, from design and manufacturing to installation and maintenance, ensuring they meet customer expectations.+ Address issues and suggest design changes based on client feedback and requirements.+ Manage shipments, verify specifications, and write reports on the tools lifecycle status.+ Supervise installations and maintenance, acting as the primary point of contact for customers regarding the tool.+ Provide guidance to engineering teams during the design phase of new products, focusing on key customer requirements, including preventive maintenance tasks, design for service, and manufacturability.+ Lead the first build and testing of new products in the development lab, working closely with engineering teams to provide real-time feedback and recommend solutions.+ Ensure designs and installations align with client specifications and expectations.+ Oversee the shipping and on-site installation of tools at client locations.+ Stay on-site for 2-6 weeks to ensure the tool operates smoothly and meets performance standards. Travel would be be around 30-40%Work Environment: Onsight at Intel in Chandler AZ - Must live in PhoenixCasual dress code, must be good with working with lots of different types of people - customer focused and professionalDay to day will look very different depending on the life cycle of the tool assigned. i.e.. report writing, working with design teams, working with install teams, spending time with client and solving issues.travel could be up to 70% but usually is around 30-40%. International travel, mostly Asia right now, Taiwan mostly. Must be able to travel.Hard Skills+ Experience with semiconductor equipment (CVD, ALD, Epitaxy, Deposition, wet Etch, dry etch)+ BS in Engineering (mechanical, electrical, manufacturing, chemical, technology)+ Troubleshooting (during design phase as well as shipping and install process)+ Experience working with schematicsSoft Skills+ Customer-focused+ Professional+ Adaptable to different work environments+ Strong communication skillsTop Skills' Details: Semiconductor equipment (CVD, ALD, Epitaxy, Deposition, wet Etch, dry etch)BS in Engineering (mechanical, electrical, manufacturing, chemical)Troubleshooting (during design phase as well as shipping and install process)Additional Skills & Qualifications:5+ years experience working on Semiconductor equipment. This could be working as a field service engineer, area manager or product engineer.MUST HAVE : BS in Engineering (mechanical, electrical, manufacturing, chemical,).Troubleshooting (during design phase as well as shipping and install process): proven exp. solving problems and understanding client needs. This could be adjusting designs of a tool with the design team, moving a pump for convenience of use. Install requirements/adjustments for ease or speedAbout ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:+ Hiring diverse talent+ Maintaining an inclusive environment through persistent self-reflection+ Building a culture of care, engagement, and recognition with clear outcomes+ Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.