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We are hiring for a Sr. Product Support Engineer to join our growing team. As a Product Support Engineer, you will perform installations, troubleshooting, instrument repairs, and preventative maintenance on our Proteomic Analysis System, both on internal and external, customer-installed instruments. You will work closely with our Systems Integration, Engineering, and Software functions to develop deep knowledge of the system and experimental workflow. This position will report to the Field Service Engineering Associate Director and is located in San Carlos, CA. Responsibilities Maintain, install, and repair **** products at both internal and external customer sites Work independently to resolve all assigned customer and technical issues Perform validation services (IQ/OQ) of hardware and software Identify, analyze, and diagnose product complaints at customer's location Act as customer advocate to ensure usability and training Complete necessary administrative duties such as logging and reporting of service activities, expense reporting, inventory, etc. Develop support documentation and processes Requirements 4-8 years of relevant experience working in the service & support of complex instrumentation is required Associate’s degree (A.S./A.A.S.) or Bachelor’s degree (B.S./B.A.) in Life Sciences, Physics, Engineering, Mechatronics, or equivalent experience (e.g. Military Certificates in electronics) is required with domain knowledge in one or more of the following areas: optics (lasers), fluidics, and/or motion control is highly desired. Prior experience servicing complex life science instruments is required Prior experience as a support engineer and deep familiarity with the processes/ techniques involved Demonstrated experience in troubleshooting and following problem-solving procedures Excellent verbal and written communication and interpersonal skills Proficient knowledge of electrical and electromechanical technology and all required safety protocols Ability to multi-task and prioritize is required Possess the ability to walk, stand, carry materials, stoop, kneel, and bend at the waist Up to 70% travel required Knowledge of hand tools and proper usage, including a digital multimeter and laser power meter