Systems Administrator

At Kina'ole, you are joining a family whose Hawaiian roots anchor our culture of Aloha - sharing life with each other - and making a profound positive impact on the Native Hawaiian community and other communities where we operate.

The Kina'ole Family of Companies offers a competitive salary and comprehensive benefits package that includes:

Health insuranceDental insuranceLife insurance401K...and much, much more!Schedule: Support- US, Guam, HI, Japan, Korea

Monday-Friday/HybridSaturday-remote flex 1-4 hoursAbility to commute, once a year.Ability to relocate- San Antonio, TXJob Description:

We are looking for an experienced and skilled Tier 1 & 2 IT Support Engineer to join our IT team. In this role, you will be responsible for handling more complex technical issues. The ideal candidate will have a strong background in troubleshooting and resolving advanced hardware, software, and network issues, as well as providing high-quality customer service. This position offers opportunities for career growth and development in a dynamic and fast-paced environment.

Duties and Responsibilities:

Advanced Microsoft 365 / Entra / Intune : Deployment, troubleshooting, and supporting Microsoft 365, Entra, Intune.Documentation : Create and update detailed documentation on troubleshooting procedures, issue resolutions, and system configurations.Remote Deployments & Support:

Provide remote support to users via phone, email, and remote desktop tools to diagnose and resolve issues efficiently.Onsite Deployments & Support:

Hardware and software deployments and support onsite at client locations.Project Support : Assist with IT projects such as system upgrades, migrations, and deployments, ensuring minimal disruption to end-users.Incident Management : Manage and track escalated incidents through to resolution, ensuring timely updates and communication with end-users.Security and Compliance : Ensure all support activities are conducted in accordance with company security policies and industry compliance standards.Performance Monitoring : Assist in monitoring and optimizing the performance of IT systems, identifying potential issues before they impact users.Minimum Qualifications:

Education : Associate or bachelor's degree in information technology, Computer Science, or a related field preferredExperience : 3-5 years of experience in IT support, with a focus on Tier 1 & 2 or higher-level support rolesCertifications : CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or similar certifications are preferredTechnical Skills:

Proficient in Windows operating systems. (MacOS is a bonus but not required)Strong knowledge of network protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, VPN)Experience with Active Directory, and virtualization technologies (Hyper-V)Experience with Firewalls, Switches, Wireless Access points, VLAN's, VPNs, and overall layer 1-3 networkingProficient in management and configuration of Microsoft Office 365, Entra, Intune, and Azure Cloud Server infrastructure. (Limited Azure Cloud Virtual Server Infrastructure is ok)Familiarity with scripting languages (PowerShell, Bash) for automation tasks

Problem-Solving:

Excellent analytical and problem-solving skills with the ability to tackle complex technical issuesCommunication : Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical usersCustomer Service:

Demonstrated commitment to providing excellent customer service and maintaining positive client relationshipsAttention to Detail:

High level of attention to detail, with the ability to manage multiple tasks and priorities effectivelyResponsible:

High degree of confidentiality, High degree of punctualityTeamwork:

Ability to work independently and collaboratively within a team environmentExtensive knowledge and experience managing and supporting Office and Microsoft 365 applications

TeamsOneDrive for BusinessOffice 365 LicensingSharePointOffice OnlineExcel, Word, Outlook, and PowerPoint

Experience managing Microsoft Endpoint Configuration Management (Intune)Familiarity with configuring Microsoft Teams audio-visual devicesExperience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connectAdvanced knowledge of PowerShell cmdlet and scripting (development and optimization)Knowledge and understanding of Group PolicyExperience configuring and managing Microsoft Defender for O365 Microsoft Defender for EndpointStrong understanding of Intune/MEMSkilled in incident management and prioritizationCapable of handling multiple projects and initiatives efficientlyExperience in managing vendor communications and relationshipsServices:

Experience with IT ticketing systems and remote support toolsExperience in supporting cloud environments, particularly with platforms like AzureKnowledge of cybersecurity best practices and experience in handling security-related incidentsOffice Security: IDS and Access ControlsProvide support to all security protocols, office and staffManage access to ACS and IDS systemsManage Visitor Logs

Kina'ole Family of Companies is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.