Global Guardian
Global Security Operations Analyst
Global Guardian, Mc Lean, Virginia, us, 22107
Company Overview
Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals possess extensive experience in the intelligence community, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major, and an Army Special Forces Colonel, we are a values-based organization that focuses on a culture of camaraderie, service, and excellence. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor backed, high growth company that provides employees with unmatched promotion opportunities within the organization.
Position Overview
The Global Security Operations Center (GSOC) Operator will be responsible for security operations requests, managing client data, international travel itineraries, global beacon tracking devices, worldwide intelligence monitoring, and assisting clients under duress traveling overseas. The GSOC Operator will report directly to the Operations Center Director and the VP of Operations. This is an Associate (Intermediate) Level position.
Duties and Responsibilities
Core Duties and Responsibilities:
Build Mission Briefs based on client's itinerary and required security postureCoordinate and direct international security team members in support of clients under duressIdentify and prioritize emergency situations as they develop internationallyCommunicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, international security operators, international law enforcement and international operation centersPerform Operations Center functions such as responding to phone calls and emails, entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applicationsConduct regular client interface and account management related functions while delivering exceptional customer serviceOther Duties and Responsibilities:
Manage GPS-based global tracking devices and platformTroubleshoot and resolve possible technical issues of tracking devices and platformPerform all other related duties as assigned including but not limited to assisting with marketing efforts and the creations of intelligence productsProvide support for aerial medical evacuationsRespond to crisis-level events to facilitate emergency extractions and protection as neededQualifications
Required Qualifications:
At least 1-2 years in a customer support/security environmentAbility to manage multiple projects at a time while paying strict attention to detailInterest in executive protection, travel, and security servicesExcellent verbal and written communication skills to interact with large corporate clients and high net worth families and individualMust possess strong problem-solving skills and ability to work independently with minimal guidanceStrong attention to detailProvide security posture recommendations for travelersExperience in delivering client-focused solutions based on customer needsDesired Qualifications:
Working understanding of physical security and executive protectionMilitary ExperienceBachelor's Degree in International Relations, Security Studies, Political Science, or related fieldTravel ExperienceBilingualism is a plusWork Environment & Schedule
This is a full-time, in-person position at the McLean, VA officeThe GSOC operates 24/7Start Date: November 1st 2024 or soonerGlobal Guardian is an Equal Opportunity/Affirmative Action Employer and an Alcohol-and-Drug Free Workplace
EEO
US applicants: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Location: McLean, Virginia
Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals possess extensive experience in the intelligence community, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major, and an Army Special Forces Colonel, we are a values-based organization that focuses on a culture of camaraderie, service, and excellence. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor backed, high growth company that provides employees with unmatched promotion opportunities within the organization.
Position Overview
The Global Security Operations Center (GSOC) Operator will be responsible for security operations requests, managing client data, international travel itineraries, global beacon tracking devices, worldwide intelligence monitoring, and assisting clients under duress traveling overseas. The GSOC Operator will report directly to the Operations Center Director and the VP of Operations. This is an Associate (Intermediate) Level position.
Duties and Responsibilities
Core Duties and Responsibilities:
Build Mission Briefs based on client's itinerary and required security postureCoordinate and direct international security team members in support of clients under duressIdentify and prioritize emergency situations as they develop internationallyCommunicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, international security operators, international law enforcement and international operation centersPerform Operations Center functions such as responding to phone calls and emails, entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applicationsConduct regular client interface and account management related functions while delivering exceptional customer serviceOther Duties and Responsibilities:
Manage GPS-based global tracking devices and platformTroubleshoot and resolve possible technical issues of tracking devices and platformPerform all other related duties as assigned including but not limited to assisting with marketing efforts and the creations of intelligence productsProvide support for aerial medical evacuationsRespond to crisis-level events to facilitate emergency extractions and protection as neededQualifications
Required Qualifications:
At least 1-2 years in a customer support/security environmentAbility to manage multiple projects at a time while paying strict attention to detailInterest in executive protection, travel, and security servicesExcellent verbal and written communication skills to interact with large corporate clients and high net worth families and individualMust possess strong problem-solving skills and ability to work independently with minimal guidanceStrong attention to detailProvide security posture recommendations for travelersExperience in delivering client-focused solutions based on customer needsDesired Qualifications:
Working understanding of physical security and executive protectionMilitary ExperienceBachelor's Degree in International Relations, Security Studies, Political Science, or related fieldTravel ExperienceBilingualism is a plusWork Environment & Schedule
This is a full-time, in-person position at the McLean, VA officeThe GSOC operates 24/7Start Date: November 1st 2024 or soonerGlobal Guardian is an Equal Opportunity/Affirmative Action Employer and an Alcohol-and-Drug Free Workplace
EEO
US applicants: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Location: McLean, Virginia