Security Operations Center Analyst

Company OverviewAt Global Guardian, client safety and satisfaction are their top priorities. Global Guardian is a provider of world-class security solutions, custom-tailored to the individual needs of its global client base. They offer a comprehensive and integrated suite of best-in-class security, emergency, and medical services that help clients identify and mitigate the risks of traveling and doing business both overseas and domestically.Solutions and services include personnel location sharing and monitoring, emergency response, security and transportation support, intelligence and due diligence, medical support, medical evacuation, emergency and custom aviation, cyber security, and video surveillance monitoring. Global Guardian's Operations Center outside Washington DC and security teams in over 130 countries, give clients peace of mind in knowing that no matter where they are in the world, Global Guardian stands ready to support quickly 24/7/365. Position OverviewThe Global Security Operations Center Analyst will be responsible for managing client data, international travel itineraries, global beacon tracking devices, security operations requests, worldwide intelligence gathering, analysis and presentation, and assisting clients under duress traveling. The Global Security Operations Center Analyst will report directly to the Operations Center Manager.Duties and ResponsibilitiesBuild Travel Assessments based on client's itinerary and available intelligenceManage GPS based global tracking devices and platformCoordinate and direct international security team members in support of clients under duressIdentify and prioritize emergency situations as they develop internationallyResearch, analyze and develop real-time intelligence reports based on client's travel and site needsRespond to and resolve security inquiries/issues quickly and decisivelyCommunicate effectively verbally and in writing with a diverse group of people which include C-suite executives, support staff, international security operators, international law enforcement and international operation centersPerform Operations Center functions such as:Responding to phone calls and emailsEntering and updating client dataMaintaining duty logsUpdating and organizing department shared drive files and applicationsConducting organized, timely, and effective handoversConduct regular client interface related functions while delivering exceptional customer servicePerform all other related duties as assigned including but not limited to assisting with briefing and presentation efforts and the creation of intelligence products on demandQualificationsMilitary/first responder experience is preferred1-2 years in a customer support/security environment requiredAbility to manage multiple projects at a time while paying strict attention to detailExcellent verbal and written communication skills to interact with large corporate clients and high net worth families and individuals.Must possess strong problem-solving skills and ability to work independently with minimal guidanceDetail orientedStrong analytical skill set and strong presentation skills with the ability to leverage data and provide recommendations for travelersExperience in delivering client-focused solutions based on customer needsWork Environment & ScheduleWork schedule is shift work covering 1300-2100 EST M-F, excluding company recognized holidaysEEOUS applicants: Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.