Business Operations Analyst

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.SUMMARYProvides reporting and data for the Operations Division in the supporting of products and business lines. Responsible for collecting, analyzing, and reporting on various key performance metrics. Collaborates with business units to review operational activities and identify areas of efficiency improvements.ESSENTIAL DUTIES & RESPONSIBILITIESTranslates data and identifies trends to develop insights to improve operational efficiency.Partners with Operation Departments to organize and prepare key performance metrics.Develops effective reporting tools for the business lines.Proven ability to create documents and maintain operational policies and procedures, including designing and documenting detailed process flows.Develops operational performance and quality metric standards and reports.Assists Business Unit Leader in creating tactical and strategic services and/or programs to support the business unit's goals (financial, quality, operational efficiency, etc.).Provides financial project management support including product profitability, fee workflows, cost analysis, and vendor analysis.Performs ad-hoc financial analysis for key business initiatives.Provides operational reporting, financial project governance, management of internal and external tasks, and assistance with operational/logistical functions.Maximizes opportunities to use information and technology to improve applications, systems, product, and service and/or program business processes.Complies with, and stays abreast of all policies and procedures, federal and state laws applicable to the job.Provide, present and promote The Citizens Experience to all external and internal customers.Other duties as assigned.SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires strong analytical skills and Microsoft Office applications. Advanced knowledge of Microsoft Excel is preferable.EDUCATION and/or EXPERIENCEBachelor's degree (B.A.) in Business, Accounting, Finance, from a four-year college/university; one to two years related experience and or training; or equivalent combination of education and/or experience.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.COMPUTER SKILLSProficiency in Microsoft Office products, Abode Acrobat DC, Adobe Reader DC. Experience in PowerBI a plus.OTHER SKILLS/ABILITIESThis position requires strong organizational skills with the ability to effectively manage and prioritize multiple tasks and/or projects with competing demands and timelines.Requires strong analytical skills.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust and focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Salary Range:$26.52 To 36.47 Hourly40 hours per week.