Public Storage
Human Resources Manager
Public Storage, Plano, Texas, us, 75086
Company Description
Since opening our first self-storage facility in 1972,
Public Storage
has grown to become the
largest owner and operator of self-storage facilities
in the world. With
thousands of locations
across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as
A Great Place to Work
by the Great Place to Work Institute. And, our employees have also voted us as having
Best Career Growth
, ranked us in the
Top 5% for Work Culture
, and in the
Top 10% for Diversity and Inclusion
.
We're a member of the
S&P 500
and
FT Global 500
. Our common and preferred stocks trade on the New York Stock Exchange.
Job Description
The
Regional Human Resources Manager
directly supports Public Storage’s mission by working with leaders to align our teams under a common vision focused on employee engagement, customer satisfaction, and business results. The HRM is responsible for providing HR guidance and support to Public Storage’s Field Managers with a focus on employee relations and coaching front line leaders. Leveraging climate surveys, exit interviews, investigations and coaching, this role will provide advice and counsel to leaders to ensure fair and consistent resolutions to employee relations issues and disciplinary actions.
Responsibilities:
Serves as a credible resource for the business and balanced advocate for employees
Assists management team in addressing employee relations concerns to maintain a positive work environment while consistently balancing the needs of the employee and the needs of the business
Investigates and responds to routine employee relations issues and drives to resolution
Prepares documentation and reports on investigative activities; compiles supporting notes, details and outcomes into the ER case management system
Effectively develops and/or reviews and approves performance counseling documents; provide direction and coaching to District Managers on employee relations or performance management to drive employee engagement and talent retention
Partners with HR and legal to ensure consistent application of company policies, procedures and practices; ensures company compliance with applicable employment laws
Assists with critical incidents, ensuring smooth, professional, sensitive and timely follow-through
Analyzes exit interview data, turnover and employee relations trends to proactively identify areas for targeted HR support and/or training
Participates in the design and delivery of targeted employee relations training /communication as needed
Proactively identifies opportunities for new HR programs, talent development, career pathing or process improvement; proposes solutions to improve HR practices
Participates in ad-hoc projects, reporting, or initiatives with cross-functional teams
Other activities as assigned
Qualifications
Minimum 5-7 years of human resources management with an emphasis on employee relations or 3+ years of employee relations experience
Solid understanding of federal and state employment and labor laws including FMLA, EEO, ADA, FLSA, etc. required
HR experience with multi-site/multi-state or retail a plus
Demonstrated ability to prioritize, multi-task, act with a sense of urgency, and provide resolution quickly and efficiently
Detail-oriented with the ability to handle difficult situations with tact and diplomacy
Demonstrated ability to analyze HR issues, provide information/direction, effectively express ideas, advice and solutions both verbally and in writing
Proficiency in Microsoft office (Word, Excel, PowerPoint etc.) prior knowledge of Navex Global, Workday, and EthicsPoint a plus
B.A. Degree in Human Resources or Business Administration preferred
PHR/SPHR certification preferred
Knowledge, Skills and Abilities
Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management
Trustworthy HR professional with the ability to handle and maintain a high level of confidentiality and common sense regarding sensitive employee information
Analytical skills, including the ability to develop, manage and interpret metrics
The ability to recognize opportunities and assess risks before they become trends
Highly organized, good planning, time management and prioritization with the ability to multi-task and handle competing priorities with deadlines
Additional Information
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.
We are united under one common goal – creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
Since opening our first self-storage facility in 1972,
Public Storage
has grown to become the
largest owner and operator of self-storage facilities
in the world. With
thousands of locations
across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as
A Great Place to Work
by the Great Place to Work Institute. And, our employees have also voted us as having
Best Career Growth
, ranked us in the
Top 5% for Work Culture
, and in the
Top 10% for Diversity and Inclusion
.
We're a member of the
S&P 500
and
FT Global 500
. Our common and preferred stocks trade on the New York Stock Exchange.
Job Description
The
Regional Human Resources Manager
directly supports Public Storage’s mission by working with leaders to align our teams under a common vision focused on employee engagement, customer satisfaction, and business results. The HRM is responsible for providing HR guidance and support to Public Storage’s Field Managers with a focus on employee relations and coaching front line leaders. Leveraging climate surveys, exit interviews, investigations and coaching, this role will provide advice and counsel to leaders to ensure fair and consistent resolutions to employee relations issues and disciplinary actions.
Responsibilities:
Serves as a credible resource for the business and balanced advocate for employees
Assists management team in addressing employee relations concerns to maintain a positive work environment while consistently balancing the needs of the employee and the needs of the business
Investigates and responds to routine employee relations issues and drives to resolution
Prepares documentation and reports on investigative activities; compiles supporting notes, details and outcomes into the ER case management system
Effectively develops and/or reviews and approves performance counseling documents; provide direction and coaching to District Managers on employee relations or performance management to drive employee engagement and talent retention
Partners with HR and legal to ensure consistent application of company policies, procedures and practices; ensures company compliance with applicable employment laws
Assists with critical incidents, ensuring smooth, professional, sensitive and timely follow-through
Analyzes exit interview data, turnover and employee relations trends to proactively identify areas for targeted HR support and/or training
Participates in the design and delivery of targeted employee relations training /communication as needed
Proactively identifies opportunities for new HR programs, talent development, career pathing or process improvement; proposes solutions to improve HR practices
Participates in ad-hoc projects, reporting, or initiatives with cross-functional teams
Other activities as assigned
Qualifications
Minimum 5-7 years of human resources management with an emphasis on employee relations or 3+ years of employee relations experience
Solid understanding of federal and state employment and labor laws including FMLA, EEO, ADA, FLSA, etc. required
HR experience with multi-site/multi-state or retail a plus
Demonstrated ability to prioritize, multi-task, act with a sense of urgency, and provide resolution quickly and efficiently
Detail-oriented with the ability to handle difficult situations with tact and diplomacy
Demonstrated ability to analyze HR issues, provide information/direction, effectively express ideas, advice and solutions both verbally and in writing
Proficiency in Microsoft office (Word, Excel, PowerPoint etc.) prior knowledge of Navex Global, Workday, and EthicsPoint a plus
B.A. Degree in Human Resources or Business Administration preferred
PHR/SPHR certification preferred
Knowledge, Skills and Abilities
Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management
Trustworthy HR professional with the ability to handle and maintain a high level of confidentiality and common sense regarding sensitive employee information
Analytical skills, including the ability to develop, manage and interpret metrics
The ability to recognize opportunities and assess risks before they become trends
Highly organized, good planning, time management and prioritization with the ability to multi-task and handle competing priorities with deadlines
Additional Information
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.
We are united under one common goal – creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.