iMPROve Health
IT Systems Administrator
iMPROve Health, Detroit, Michigan, United States, 48228
This is a hybrid position and requires on-site work approximately 10% of the time.
Candidates must reside within a reasonable commuting distance of the 48202 zip code.
SUMMARY:
The IT Systems Administrator will be responsible for the administration, implementation and support of a variety of platforms and operating systems within the company IT infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and support laptops, including security software (antivirus/antimalware), patching, and preventative maintenance such as disk system support, hardware support, and business applications support.Manage and optimize cloud infrastructure on Azure and AWS, including provisioning, monitoring and maintenance of resources.Manage and support servers and storage devices in Azure and AWS, including security software (antivirus/antimalware), patching, and preventative maintenance (server updates, operating system support, hardware support, and other business applications).Set up new employee accounts, install and ship laptops, and onboard new team members. Remove system access and coordinate retrieval and return of equipment for former team members.Manage backups of O365, including test backups and restore for testing, as well as restoring missing files as requested.Provide staff training on O365, Adobe, Windows 10 and 11.Respond to and resolve helpdesk tickets.Assist with installing new applications/software.Analyze and assess existing systems, identify areas for improvement, and implement effective solutions to enhance system efficiency and reliability.Ensure cloud environments are secure and compliant with industry standards and regulations, implementing best data protection and privacy practices.Create and maintain comprehensive documentation for systems, processes, and procedures, ensuring clear and accessible information for the teamWork closely with other team members to support and deliver integrated solutions.Provide guidance and training to junior team members, fostering a culture of continuous learning and developmentAssist in managing the inventory of assets, including software, hardware, and licensesOther duties as assigned
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in computer science, information systems or related field requiredMinimum 5 years of experience in system analysis and/or technical supportMinimum 2 years of experience with Microsoft Azure and Amazon Web Services (AWS)Strong knowledge of cloud infrastructure, networking, and security principles.Proficiency in automation and scripting languages such as PowerShell, Python, or similarExcellent problem-solving skills with a proactive and analytical approachEffective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholdersCertifications in Azure (e.g., Azure Administrator, Azure Solutions Architect) and AWS (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator) are highly desirableIn-depth knowledge and server administration experience including the configuration and maintenance of Microsoft AzureExperience with and able to troubleshoot, administer and maintain enterprise virtualization, email, storage, systems management and other infrastructure related resourcesExperience supporting network accounts and access, e-mail access, desktop virus protection, desktop operating system patches, desktop hardware configurations, backup and recovery and voicemail systemsAbility to work under stress and resolve system issues quickly
CERTIFICATES, LICENSES, REGIS
Candidates must reside within a reasonable commuting distance of the 48202 zip code.
SUMMARY:
The IT Systems Administrator will be responsible for the administration, implementation and support of a variety of platforms and operating systems within the company IT infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and support laptops, including security software (antivirus/antimalware), patching, and preventative maintenance such as disk system support, hardware support, and business applications support.Manage and optimize cloud infrastructure on Azure and AWS, including provisioning, monitoring and maintenance of resources.Manage and support servers and storage devices in Azure and AWS, including security software (antivirus/antimalware), patching, and preventative maintenance (server updates, operating system support, hardware support, and other business applications).Set up new employee accounts, install and ship laptops, and onboard new team members. Remove system access and coordinate retrieval and return of equipment for former team members.Manage backups of O365, including test backups and restore for testing, as well as restoring missing files as requested.Provide staff training on O365, Adobe, Windows 10 and 11.Respond to and resolve helpdesk tickets.Assist with installing new applications/software.Analyze and assess existing systems, identify areas for improvement, and implement effective solutions to enhance system efficiency and reliability.Ensure cloud environments are secure and compliant with industry standards and regulations, implementing best data protection and privacy practices.Create and maintain comprehensive documentation for systems, processes, and procedures, ensuring clear and accessible information for the teamWork closely with other team members to support and deliver integrated solutions.Provide guidance and training to junior team members, fostering a culture of continuous learning and developmentAssist in managing the inventory of assets, including software, hardware, and licensesOther duties as assigned
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in computer science, information systems or related field requiredMinimum 5 years of experience in system analysis and/or technical supportMinimum 2 years of experience with Microsoft Azure and Amazon Web Services (AWS)Strong knowledge of cloud infrastructure, networking, and security principles.Proficiency in automation and scripting languages such as PowerShell, Python, or similarExcellent problem-solving skills with a proactive and analytical approachEffective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholdersCertifications in Azure (e.g., Azure Administrator, Azure Solutions Architect) and AWS (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator) are highly desirableIn-depth knowledge and server administration experience including the configuration and maintenance of Microsoft AzureExperience with and able to troubleshoot, administer and maintain enterprise virtualization, email, storage, systems management and other infrastructure related resourcesExperience supporting network accounts and access, e-mail access, desktop virus protection, desktop operating system patches, desktop hardware configurations, backup and recovery and voicemail systemsAbility to work under stress and resolve system issues quickly
CERTIFICATES, LICENSES, REGIS