Detroit Wayne Integrated Health Network
Systems Administrator
Detroit Wayne Integrated Health Network, Detroit, Michigan, United States, 48228
Systems Administrator
Under the general supervision of the Technology Manager, the Systems Administrator is responsible for providing essential technical support for computer hardware and software applications for DWIHN employees and departments.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Works with engineering and other management teams to accept direction including:
Coordinating and consulting with vendors for various servicesAccessing end clients' needs for hardware, software, services, and support.Implementing processes, systems, tools, and applications.Working in a team to complete various IT related projects in a timely manner.Performing related duties as assigned
Provides escalation (L2) support to other internal groups / departments such as ITSD as needed. This will include advanced trouble shooting, investigation of technical issues and development of solutions that can be implemented directly or delivered to other departments for implementation.
Installs, configures, and documents hardware and software for end user services.
Manages multi-functional printers (MFPs) for network printing, faxing, and scanning.
Manages update / patching processes including:
Firmware UpdatesSoftware updateOperating system updatesDesktop updatesNetwork appliance updatesFirewall updates
Manages and administers Active Directory for both on-premises and Azure AD accounts.
Monitors systems readiness status including:
Anticipating potential problems and takes action to solve them before impacting users.Monitoring network alarms / server alarmsManaging network switch bandwidth / utilizationManaging virtualization environment statusManaging site to site connectivity / statusManaging wireless connectivity / statusPerforming trend analysisOverseeing access Controls.Providing audit support (reports, statistics, data).
Manages Inventory including:
New and existing hardware inventory managementNew and existing software inventory managementLicense ManagementProviding Software Versioning and ControlAssisting in managing hardware warranties and software licensingTesting software and reviewing application logs
Manages and develops processes including:
Documenting configurations / processes and controlsDeveloping processes & documentation for training of other departmentsDeveloping daily / routine functions.Contributing to internal knowledge base with technical documentation, manuals, and IT Process training materials.Assisting with the new hire onboarding, packages, processes, and documentationDecommissioning packages and processesPerforming Hardware stagingPerforming Operating system ImagingPerforming Application SupportPerforming Application ConfigurationOverseeing Account remediation (offboarding).Developing documentation as neededDeveloping and implementing Process and Procedures/Runbooks/Documentation.
Provides Data Protection (Backups) which includes:
Ensuring the integrity of data storage and backup systemsConfigurationRemediation
Manages Security including:
Working with the direction from the Senior Solutions Architect / HIPPA security officer to perform Incident detection / manage response / remediation and perform the following functions:
Monitoring security processes including network vulnerability scanning, EDR and MDR systems.
Managing highly Privileged Acco
Under the general supervision of the Technology Manager, the Systems Administrator is responsible for providing essential technical support for computer hardware and software applications for DWIHN employees and departments.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Works with engineering and other management teams to accept direction including:
Coordinating and consulting with vendors for various servicesAccessing end clients' needs for hardware, software, services, and support.Implementing processes, systems, tools, and applications.Working in a team to complete various IT related projects in a timely manner.Performing related duties as assigned
Provides escalation (L2) support to other internal groups / departments such as ITSD as needed. This will include advanced trouble shooting, investigation of technical issues and development of solutions that can be implemented directly or delivered to other departments for implementation.
Installs, configures, and documents hardware and software for end user services.
Manages multi-functional printers (MFPs) for network printing, faxing, and scanning.
Manages update / patching processes including:
Firmware UpdatesSoftware updateOperating system updatesDesktop updatesNetwork appliance updatesFirewall updates
Manages and administers Active Directory for both on-premises and Azure AD accounts.
Monitors systems readiness status including:
Anticipating potential problems and takes action to solve them before impacting users.Monitoring network alarms / server alarmsManaging network switch bandwidth / utilizationManaging virtualization environment statusManaging site to site connectivity / statusManaging wireless connectivity / statusPerforming trend analysisOverseeing access Controls.Providing audit support (reports, statistics, data).
Manages Inventory including:
New and existing hardware inventory managementNew and existing software inventory managementLicense ManagementProviding Software Versioning and ControlAssisting in managing hardware warranties and software licensingTesting software and reviewing application logs
Manages and develops processes including:
Documenting configurations / processes and controlsDeveloping processes & documentation for training of other departmentsDeveloping daily / routine functions.Contributing to internal knowledge base with technical documentation, manuals, and IT Process training materials.Assisting with the new hire onboarding, packages, processes, and documentationDecommissioning packages and processesPerforming Hardware stagingPerforming Operating system ImagingPerforming Application SupportPerforming Application ConfigurationOverseeing Account remediation (offboarding).Developing documentation as neededDeveloping and implementing Process and Procedures/Runbooks/Documentation.
Provides Data Protection (Backups) which includes:
Ensuring the integrity of data storage and backup systemsConfigurationRemediation
Manages Security including:
Working with the direction from the Senior Solutions Architect / HIPPA security officer to perform Incident detection / manage response / remediation and perform the following functions:
Monitoring security processes including network vulnerability scanning, EDR and MDR systems.
Managing highly Privileged Acco