Bruker
Field Applications Engineer
Bruker, Seattle, Washington, us, 98127
Field Applications Engineer
Job Locations
US-WA
ID
2024-16243
Job Function
Service & Support
Overview
Field Application Engineer, EMKirkland, WA (remote)Company Background:Bruker is a $1.8B publicly traded company headquartered in the U.S. that enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for almost 60 years now. Today, worldwide more than 6,000 employees are working on this long-lasting objective, at over 70 locations on all continentsAbout the Position:This is your opportunity to join a Service organization at a global company. The AXS group of Bruker Corporation, is looking for an enthusiastic and customer-success driven professional for the role of Field Applications Engineer.Job DescriptionPerform the installation, inspection, repair, maintenance, application training and support of Bruker Electron Microscope products. This position documents all job activities through written reports and is responsible for related service inventory. Candidate must have excellent customer relation skills and the ability to make timely and effective decisions. Travel is 50% or higher across US, EMEA and APAC Regions.Responsibilities
Responsibilities:Installation of analytical instrumentation
Conduct training of customer on basic operation of equipmentTraining and support of customer on usage of software and hardware on-site and remotelyAssist in training of Field Engineers both on site and at factoryAnalyze malfunctioning EM equipment and determine corrective action. Replace faulty components and make necessary adjustments and alignmentsTest and demonstrate proper performance after maintenance and repairsPerform preventive maintenance according to written PM guidelinesPrepare and submit reports documenting all onsite job activities with accuracy and detailSuggest product improvement to improve performance, functionality, and serviceabilityBetween assignments be available, during working hours, for remote support and unplanned service callsFollow-up with customers to ensure service was successful and that now further actions are requiredPromote and maintain Service AgreementsKeep current on new product and product changes to constantly improve knowledge and capabilitiesPerform other duties as assigned by manager or supervisor
Qualifications
The Requirements:Demonstrated ability to analyze, diagnose and repair complex equipment accurately and efficientlyAbility to communicate effectively and in a professional manner with both internal and external customersFamiliarity with the operation and use of standard electronic test equipmentFamiliarity with the software upgrading, use and simple networking of personal computersAbility to travel routinely to customer site to perform duties of positionStrong relationship building skills, with a focus on results to meet and exceed goalsEducation / Experience:Bachelor's degree in physics, chemistry or related sciencesPhD preferred with 3-years experience with EM operationprevious service experience installing, repairing and maintaining complex electronic systemsWaive experience requirements for new graduates with a science or physics degreeCOMPENSATION/BENEFITS:
At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $74,817 and $127,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
Job Locations
US-WA
ID
2024-16243
Job Function
Service & Support
Overview
Field Application Engineer, EMKirkland, WA (remote)Company Background:Bruker is a $1.8B publicly traded company headquartered in the U.S. that enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for almost 60 years now. Today, worldwide more than 6,000 employees are working on this long-lasting objective, at over 70 locations on all continentsAbout the Position:This is your opportunity to join a Service organization at a global company. The AXS group of Bruker Corporation, is looking for an enthusiastic and customer-success driven professional for the role of Field Applications Engineer.Job DescriptionPerform the installation, inspection, repair, maintenance, application training and support of Bruker Electron Microscope products. This position documents all job activities through written reports and is responsible for related service inventory. Candidate must have excellent customer relation skills and the ability to make timely and effective decisions. Travel is 50% or higher across US, EMEA and APAC Regions.Responsibilities
Responsibilities:Installation of analytical instrumentation
Conduct training of customer on basic operation of equipmentTraining and support of customer on usage of software and hardware on-site and remotelyAssist in training of Field Engineers both on site and at factoryAnalyze malfunctioning EM equipment and determine corrective action. Replace faulty components and make necessary adjustments and alignmentsTest and demonstrate proper performance after maintenance and repairsPerform preventive maintenance according to written PM guidelinesPrepare and submit reports documenting all onsite job activities with accuracy and detailSuggest product improvement to improve performance, functionality, and serviceabilityBetween assignments be available, during working hours, for remote support and unplanned service callsFollow-up with customers to ensure service was successful and that now further actions are requiredPromote and maintain Service AgreementsKeep current on new product and product changes to constantly improve knowledge and capabilitiesPerform other duties as assigned by manager or supervisor
Qualifications
The Requirements:Demonstrated ability to analyze, diagnose and repair complex equipment accurately and efficientlyAbility to communicate effectively and in a professional manner with both internal and external customersFamiliarity with the operation and use of standard electronic test equipmentFamiliarity with the software upgrading, use and simple networking of personal computersAbility to travel routinely to customer site to perform duties of positionStrong relationship building skills, with a focus on results to meet and exceed goalsEducation / Experience:Bachelor's degree in physics, chemistry or related sciencesPhD preferred with 3-years experience with EM operationprevious service experience installing, repairing and maintaining complex electronic systemsWaive experience requirements for new graduates with a science or physics degreeCOMPENSATION/BENEFITS:
At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $74,817 and $127,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.