Motion Recruitment
IT Service Desk Supervisor
Motion Recruitment, Chicago, Illinois, United States, 60290
Excited job opportunity, located in the heart of innovation, a forward-thinking organization is seeking a full-time IT Service Desk Supervisor to join their cutting-edge tech support team. They are a company that values technological excellence and customer satisfaction, utilizing the latest ITSM tools and ITIL best practices to stay ahead of the curve.
Are you ready to take your IT career to the next level? This role offers an exciting opportunity to not only showcase your technical prowess but also develop your leadership skills. They're looking for a tech-savvy problem-solver who can mentor a team of IT professionals while keeping their systems running smoothly. With a perfect blend of hands-on tech work and management responsibilities, this position provides an ideal work-life balance and endless opportunities for professional growth. If you're passionate about technology and have a knack for bringing out the best in others, this could be your chance to shine!
Required Skills & ExperienceBachelor's Degree and/or relevant IT Certifications5+ years of IT service Desk experienceAdvanced technical expertise in Windows 10/11, Windows Server 2012/2019+, and Microsoft 365Experience leading and mentoring Service Desk team membersStrong problem-solving skills for 2nd-3rd tier support issuesExcellent communication and leadership skillsDesired Skills & Experience
COMPTIA A+ Certification or Microsoft Technology Associate (MTA)Experience with ZendeskFamiliarity with network and endpoint monitoring softwareKnowledge of firewalls, wireless access points, and managed switchesExperience with disaster recovery planningWhat You Will Be DoingTech Breakdown
40% Windows Desktop/Server Support30% Network and Security Management30% Microsoft 365 and Azure AdministrationDaily Responsibilities
50% Hands-On Technical Support30% Team Management and Leadership20% Process Improvement and Documentation
The Offer
Bonus
OR
Commission eligibleYou will receive the following benefits:
Medical, Dental, and Vision InsuranceVacation TimeStock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted by:
Kylie Lenz
Specialization:
Technical Support Management
Are you ready to take your IT career to the next level? This role offers an exciting opportunity to not only showcase your technical prowess but also develop your leadership skills. They're looking for a tech-savvy problem-solver who can mentor a team of IT professionals while keeping their systems running smoothly. With a perfect blend of hands-on tech work and management responsibilities, this position provides an ideal work-life balance and endless opportunities for professional growth. If you're passionate about technology and have a knack for bringing out the best in others, this could be your chance to shine!
Required Skills & ExperienceBachelor's Degree and/or relevant IT Certifications5+ years of IT service Desk experienceAdvanced technical expertise in Windows 10/11, Windows Server 2012/2019+, and Microsoft 365Experience leading and mentoring Service Desk team membersStrong problem-solving skills for 2nd-3rd tier support issuesExcellent communication and leadership skillsDesired Skills & Experience
COMPTIA A+ Certification or Microsoft Technology Associate (MTA)Experience with ZendeskFamiliarity with network and endpoint monitoring softwareKnowledge of firewalls, wireless access points, and managed switchesExperience with disaster recovery planningWhat You Will Be DoingTech Breakdown
40% Windows Desktop/Server Support30% Network and Security Management30% Microsoft 365 and Azure AdministrationDaily Responsibilities
50% Hands-On Technical Support30% Team Management and Leadership20% Process Improvement and Documentation
The Offer
Bonus
OR
Commission eligibleYou will receive the following benefits:
Medical, Dental, and Vision InsuranceVacation TimeStock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted by:
Kylie Lenz
Specialization:
Technical Support Management