Motion Recruitment
IT Help Desk Manager
Motion Recruitment, Chicago, Illinois, United States, 60290
Exciting opportunity for an IT Help Desk Manager in the heart of technology innovation! A dynamic healthcare company leveraging cutting-edge IT solutions, is seeking a full-time Help Desk Manager to lead their support services team. This role is on-site in Chicago, IL and would be supporting and training tier 1 and tier 2 personnel to continue growing their careers. This position is customer facing and requires excellent communication skills.
Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development
Required Skills & ExperienceBachelor's Degree in Computer Science or related fieldMinimum 5 years of experience managing an IT help desk environmentStrong Microsoft Windows Desktop, Office, Server (2008/2013) experienceExpertise in Active Directory, Group Policy, DNS/DHCPProficiency in Microsoft Office 365 and ExchangeWorking knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless)Understanding of web-based concepts and technologiesDesired Skills & Experience
ITIL, A+, MCP, CCNA, CCNE certificationsExperience with help desk ticket management systemsFamiliarity with IT procurement processesKnowledge of IT service management best practicesWhat You Will Be DoingTech Breakdown
40% Windows Server and Desktop Support30% Network and Communication Systems30% Help Desk Management and Process ImprovementDaily Responsibilities
50% Hands-On Technical Support and Escalations30% Team management and Mentoring20% Customer Communication and Service Improvement
The Offer
Bonus
OR
Commission eligibleYou will receive the following benefits:
Medical, Dental, and Vision InsuranceVacation TimeStock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted by:
Kylie Lenz
Specialization:
Technical Support
Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development
Required Skills & ExperienceBachelor's Degree in Computer Science or related fieldMinimum 5 years of experience managing an IT help desk environmentStrong Microsoft Windows Desktop, Office, Server (2008/2013) experienceExpertise in Active Directory, Group Policy, DNS/DHCPProficiency in Microsoft Office 365 and ExchangeWorking knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless)Understanding of web-based concepts and technologiesDesired Skills & Experience
ITIL, A+, MCP, CCNA, CCNE certificationsExperience with help desk ticket management systemsFamiliarity with IT procurement processesKnowledge of IT service management best practicesWhat You Will Be DoingTech Breakdown
40% Windows Server and Desktop Support30% Network and Communication Systems30% Help Desk Management and Process ImprovementDaily Responsibilities
50% Hands-On Technical Support and Escalations30% Team management and Mentoring20% Customer Communication and Service Improvement
The Offer
Bonus
OR
Commission eligibleYou will receive the following benefits:
Medical, Dental, and Vision InsuranceVacation TimeStock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted by:
Kylie Lenz
Specialization:
Technical Support