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Golden Route Operations

Keno Shift Supervisor

Golden Route Operations, Las Vegas, Nevada, us, 89105


City

Las Vegas

State

NV

Shift

Day

Type of Shift

Full Time

Department

Casino

Keno Shift Supervisor Arizona Charlie’s Decatur (Las Vegas, NV)

Description:

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Keno department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.

Essential Functions and Responsibilities:

Responsible for training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

Supervise Keno operations and employees, ensuring compliance of all gaming regulations and internal policies and procedures

Review payouts, settle disputes, and report any unusual issues or incidents to the Director

Responsible for administrative duties including verifying and balancing the main bank

Provide outstanding customer service in a timely manner to both guests and fellow employees

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations

Perform other duties as assigned

Requirements:

Qualifications

1 year of previous supervisory experience, preferably within a Keno department

Knowledge of Keno terminology/odds

Ability to effectively communicate and lead in small groups, as well as on an individual-basis

Basic computer knowledge

Must be at least 21 years of age

High school diploma or equivalent

Ability to communicate effectively in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Gaming

Physical Requirements

Occasionally push/pull, lift and/or carry up to 20lbs.

Occasionally bend, reach, twist, squat, communicate via paging system, and distinguish between shades of color

Frequently walk, stand, and sit

Constant use of vision and hearing

Work Environment Potential Conditions

Indoor

Smoky and noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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