Georgia Department of Human Services
Economic Support Specialist 1 - Statewide
Georgia Department of Human Services, Tate, Georgia, United States, 30177
Salary:
$35,360.00 Annually
Location :
Statewide, GA
Job Type:
Full Time
Job Number:
2024-68398
Division/Office:
DFCS - Division of Family and Child Services
Opening Date:
07/01/2024
Closing Date:
Continuous
Description
Stronger Families for a Stronger Georgia.
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer.
Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
DFCS / Office of Family Independence (OFI) is seeking candidates to fill several positions as an
Economic Support Specialist 1 inclusive of various units within DFCS, these positions are located throughout Georgia and may require travel. The position will report to an Economic Support Specialist Supervisor.Positions are only open to external candidates and promotional opportunities.
SALARY IS NON-NEGOTIABLE FOR THIS POSITION.
Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position.
Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS training sites throughout Georgia.
Although employees may be authorized to telework, upon completion of training, employees may also be subject to report to an office as requested.JOIN OUR TEAM!!!
Job Description
PG - EJOB DESCRIPTION:Under direct supervision, the selected candidate will work with customers to
process applications
and renewals to determine eligibility for DFCS programs. Specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and help them receive that benefit.
You may be assigned to one of the following units:Economic Support Specialist 1
Supplemental Nutrition Assistance Program
(SNAP/Food Stamps), Family Medicaid or Aged, Blind, Disabled (ABD) CasesRight from the Start Medicaid (RSM) Unit:
Family Medicaid Cases or Aged, Blind, Disabled (ABD) CasesCustomer Contact Center (CCC) -
Call Center Unit
-
The call centers are located in Dougherty and Clayton counties.
Roles and Responsibilities:
Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines.Records and evaluates personal and financial data obtained from individuals.Register online applications, renewals, and process verification via Document System.Adheres to assigns daily work schedule, meets attendance standards as outlined in policy.Ability to answer a high volume of incoming calls from constituents inquiring about the Food Stamp, Medical Assistance, (PCK, P4HB, Family Medicaid, ABD) and TANF programs. - ( Customer Contact Center Unit )Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line. - ( Customer Contact Center Unit )Document all call information according to standard operating procedures.Keys in a high volume of data using standard office hardware and software.The capability of being flexible with work assignments and able to work in multiple queues.Provides professional, courteous, and helpful customer service to our internal and external customers.Review and process change requests over the phone when presented.Performs other professional responsibilities as assigned.A minimum training score of 70% for online and 75% for classroom / Policy and Gateway training is required.Minimum Qualifications
High school diploma or GED
AND
(1) one year of related experience which involved customer contact/interaction.
Preferred Skills/Qualifications:Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:
Four (4) years related experience which involved customer contact/interaction as a regular part of the position
OR
combination of education and/or customer contact/interaction experience for a total four (4) years.Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.Must be able to work independently.Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
Additional Information
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/
Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
01
What is your highest level of education completed?
Doctorate DegreeMaster's DegreeBachelor's DegreeAssociate's DegreeSome College/TechHigh School DiplomaGEDNone of the Above
02
How many years of customer service experience do you have working with internal and external customers ?
NoneLess than 1 Year1+ Years2+ Years3+ YearsMore than 4 Years
03
How proficient are you in Microsoft Office Suite?
NoneBeginnerIntermediateAdvancedExpert
04
Do you have experience in an environment that consistently has a high call volume?
YesNo
05
Do you have experience assisting English proficiency and sensory impaired by collaborating with the Language Line?
YesNo
06
You may select up to three counties of preference ONLY from the drop down menu. Selecting more than three counties will result in your application not being considered. The Customer Contact Center (CCC) units are located in Dougherty and Clayton Counties ONLY. If you are applying for the CCC positions, only select either Clayton - Customer Contact Center or Dougherty - Customer Contact Center.Review the )
ApplingAtkinsonBaconBakerBaldwinBanksBarrowBartowBen HillBerrienBibbBleckleyBrantleyBrooksBryanBullochBurkeButtsCalhounCamdenCandlerCarrollCatoosaCharltonChathamChattahoocheeChattoogaCHEROKEEClarkeClayClaytonClayton - Customer Contact CenterClinchCobbCoffeeColquittColumbiaCookCowetaCrawfordCrispDadeDawsonDecaturDekalbDodgeDoolyDoughertyDougherty - Customer Contact CenterDouglasEarlyEcholsEffinghamElbertEmanuelEvansFanninFayetteFloydForsythFranklinFultonGilmerGlascockGlynnGordonGradyGreeneGWINNETTHabershamHallHancockHaralsonHarrisHartHeardHENRYHoustonIrwinJacksonJASPERJeff DavisJeffersonJenkinsJohnsonJonesLamarLanierLaurensLeeLibertyLincolnLongLowndesLumpkinMaconMadisonMarionMcDuffieMcIntoshMeriwetherMillerMitchellMonroeMontgomeryMorganMurrayMuscogeeNewtonOconeeOglethorpePauldingPeachPickensPiercePikePolkPulaskiPutnamQuitmanRabunRandolphRichmondROCKDALESchleyScrevenSeminoleSpaldingStephensStewartSumterTalbotTaliaferroTattnallTaylorTelfairTerrellThomasTiftToombsTownsTreutlenTroupTurnerTwiggsUnionUpsonWalkerWaltonWareWarrenWashingtonWayneWebsterWheelerWhiteWhitfieldWilcoxWilkesWilkinsonWorth
07
How did you hear about this career opportunity?
Career FairJob BoardGA Department of LaborTeam GA CareersSocial MediaCommunity OutreachFamily/ FriendFormer/ Current EmployeeOther
Required Question
$35,360.00 Annually
Location :
Statewide, GA
Job Type:
Full Time
Job Number:
2024-68398
Division/Office:
DFCS - Division of Family and Child Services
Opening Date:
07/01/2024
Closing Date:
Continuous
Description
Stronger Families for a Stronger Georgia.
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer.
Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
DFCS / Office of Family Independence (OFI) is seeking candidates to fill several positions as an
Economic Support Specialist 1 inclusive of various units within DFCS, these positions are located throughout Georgia and may require travel. The position will report to an Economic Support Specialist Supervisor.Positions are only open to external candidates and promotional opportunities.
SALARY IS NON-NEGOTIABLE FOR THIS POSITION.
Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position.
Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS training sites throughout Georgia.
Although employees may be authorized to telework, upon completion of training, employees may also be subject to report to an office as requested.JOIN OUR TEAM!!!
Job Description
PG - EJOB DESCRIPTION:Under direct supervision, the selected candidate will work with customers to
process applications
and renewals to determine eligibility for DFCS programs. Specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and help them receive that benefit.
You may be assigned to one of the following units:Economic Support Specialist 1
Supplemental Nutrition Assistance Program
(SNAP/Food Stamps), Family Medicaid or Aged, Blind, Disabled (ABD) CasesRight from the Start Medicaid (RSM) Unit:
Family Medicaid Cases or Aged, Blind, Disabled (ABD) CasesCustomer Contact Center (CCC) -
Call Center Unit
-
The call centers are located in Dougherty and Clayton counties.
Roles and Responsibilities:
Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines.Records and evaluates personal and financial data obtained from individuals.Register online applications, renewals, and process verification via Document System.Adheres to assigns daily work schedule, meets attendance standards as outlined in policy.Ability to answer a high volume of incoming calls from constituents inquiring about the Food Stamp, Medical Assistance, (PCK, P4HB, Family Medicaid, ABD) and TANF programs. - ( Customer Contact Center Unit )Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line. - ( Customer Contact Center Unit )Document all call information according to standard operating procedures.Keys in a high volume of data using standard office hardware and software.The capability of being flexible with work assignments and able to work in multiple queues.Provides professional, courteous, and helpful customer service to our internal and external customers.Review and process change requests over the phone when presented.Performs other professional responsibilities as assigned.A minimum training score of 70% for online and 75% for classroom / Policy and Gateway training is required.Minimum Qualifications
High school diploma or GED
AND
(1) one year of related experience which involved customer contact/interaction.
Preferred Skills/Qualifications:Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:
Four (4) years related experience which involved customer contact/interaction as a regular part of the position
OR
combination of education and/or customer contact/interaction experience for a total four (4) years.Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.Must be able to work independently.Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
Additional Information
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/
Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
01
What is your highest level of education completed?
Doctorate DegreeMaster's DegreeBachelor's DegreeAssociate's DegreeSome College/TechHigh School DiplomaGEDNone of the Above
02
How many years of customer service experience do you have working with internal and external customers ?
NoneLess than 1 Year1+ Years2+ Years3+ YearsMore than 4 Years
03
How proficient are you in Microsoft Office Suite?
NoneBeginnerIntermediateAdvancedExpert
04
Do you have experience in an environment that consistently has a high call volume?
YesNo
05
Do you have experience assisting English proficiency and sensory impaired by collaborating with the Language Line?
YesNo
06
You may select up to three counties of preference ONLY from the drop down menu. Selecting more than three counties will result in your application not being considered. The Customer Contact Center (CCC) units are located in Dougherty and Clayton Counties ONLY. If you are applying for the CCC positions, only select either Clayton - Customer Contact Center or Dougherty - Customer Contact Center.Review the )
ApplingAtkinsonBaconBakerBaldwinBanksBarrowBartowBen HillBerrienBibbBleckleyBrantleyBrooksBryanBullochBurkeButtsCalhounCamdenCandlerCarrollCatoosaCharltonChathamChattahoocheeChattoogaCHEROKEEClarkeClayClaytonClayton - Customer Contact CenterClinchCobbCoffeeColquittColumbiaCookCowetaCrawfordCrispDadeDawsonDecaturDekalbDodgeDoolyDoughertyDougherty - Customer Contact CenterDouglasEarlyEcholsEffinghamElbertEmanuelEvansFanninFayetteFloydForsythFranklinFultonGilmerGlascockGlynnGordonGradyGreeneGWINNETTHabershamHallHancockHaralsonHarrisHartHeardHENRYHoustonIrwinJacksonJASPERJeff DavisJeffersonJenkinsJohnsonJonesLamarLanierLaurensLeeLibertyLincolnLongLowndesLumpkinMaconMadisonMarionMcDuffieMcIntoshMeriwetherMillerMitchellMonroeMontgomeryMorganMurrayMuscogeeNewtonOconeeOglethorpePauldingPeachPickensPiercePikePolkPulaskiPutnamQuitmanRabunRandolphRichmondROCKDALESchleyScrevenSeminoleSpaldingStephensStewartSumterTalbotTaliaferroTattnallTaylorTelfairTerrellThomasTiftToombsTownsTreutlenTroupTurnerTwiggsUnionUpsonWalkerWaltonWareWarrenWashingtonWayneWebsterWheelerWhiteWhitfieldWilcoxWilkesWilkinsonWorth
07
How did you hear about this career opportunity?
Career FairJob BoardGA Department of LaborTeam GA CareersSocial MediaCommunity OutreachFamily/ FriendFormer/ Current EmployeeOther
Required Question