Senior Director II, Customer Strategic Insights

Location(s):United States of AmericaCity/Cities:AtlantaTravel Required:Relocation Provided:NoJob Posting End Date:November 7, 2024Shift:Job Description Summary: The Senior Director II, Customer Strategic Insights is part of the Coca-Cola North America Business Unit, Foodservice & On-Premise (FSOP) Organization.  This role is responsible for leading a world-class organization that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen that drives growth, while elevating Coca-Cola’s Foodservice and On-Premise industry leadership.Position ResponsibilitiesLead a high-performing team to define and steward industry, customer/consumer and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision).  This role will actively touch current and future customer relationships for The Coca-Cola Company, grounded in consumer insights, by providing thought leadership, strategic storytelling and unlocking new opportunities through insights innovations, best practices and partnerships.  Specific responsibilities include:Sets strategy, prioritizes resources and deploys talent to ensure development of best-in-class and ground-breaking insights that shape business direction.Provide people leadership that drives engagement and ensures success of team of six seasoned FSOP Insights Directors.  Provide team with vision, coaching, development and definition on how work is deployed with key stakeholders. Partner across FSOP Sales, Marketing, Business Planning, Industry and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda. Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks.  Leverage external marketplace intelligence to inform business planning, enhance customer conversations, and set proactive direction to capture opportunities.Collaborate across the Coca-Cola global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization.Sets strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the Coca-Cola system.Identifies and deploys latest technologies, partnerships and innovative approaches to ensure fast-paced and agile insights development.KEY FOCUS AREASStrategic Thinking and Strategy Development:Define and set the agenda for critical insights and marketplace intelligence needs of the organization.Partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace.Drive awareness of, and connectivity to, consumer and marketplace trends to enable thought leadership against the Coca-Cola Value Bundle.Relationship Management:Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners. Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business.People Leadership & Development:Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development.Set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships. Education:  Minimum Required Bachelor’s Degree; Preferred:  MBA or other graduate degreeEXPERIENCEMinimum Required:  10+ Years in CPG IndustrySenior level experience within the consumer goods/beverages industryInnovative and collaborative mindset, comfortable with disruption and able to pivot with business changesPeople leadership/management – specifically, experience leading leaders of othersCustomer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.)Demonstrated success in leading geographically dispersed teamExperience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)SKILLS & ATTRIBUTES DESIREDStrategic thinker with holistic understanding of the consumer / customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)Advanced analytical capability and critical thinking to probe, assess and advise on meaningful solutionsBusiness planning experience and general management mindset / holistic view of the businessRisk taking and unafraid to disrupt the status quo, think differently and drive new ways of workingCapabilities with customer specific data sources and data providers, as well as internal tools, dashboards and data sourcesDrives organizational performance, efficiency, & effectivenessTravel – 25-35%Location: Virtual (Between East Coast and Central part of the US) with preference for Atlanta BasedSkills:Business, Business Planning, Customer Relationships, Human Insights, Leadership, Marketing, organization, Strategic Insights, Strategic PlanningPay Range:$224,100 - $257,600Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.Annual Incentive Reference Value Percentage:50Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.Long-term Incentive Reference Value Percentage:20Long-term Incentive reference value is a market-based competitive value for your role.Our Purpose and Growth Culture:We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.SummaryLocation: US - GA - Atlanta; US - CA - Irvine; US-IL-CHICAGO (SUITE 600)-OFFICE; US-TN-NASHVILLE-OFFICE; US - TX - PlanoType: Full time