Acord (association For Cooperative Operations Research And Development)
Business/Tech Supp Analyst 2 - Client Services - FT - Variable Shift- Hybrid
Acord (association For Cooperative Operations Research And Development), Orange, California, United States, 92613
Business/Tech Supp Analyst 2 - Client Services - FT - Variable Shift- HybridReq ID:
94124Location:
Irvine, CaliforniaDivision:
Medical CenterDepartment:
Client ServicesPosition Type:
Full TimeSalary Range Minimum:
USD $19.06/Hr.Salary Range Maximum:
USD $33.91/Hr.Who We AreUCI Health
is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus,
UCI Medical Center , a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only
National Cancer Institute-designated comprehensive cancer center ,
high-risk perinatal/neonatal program
and American College of Surgeons-verified
Level I adult and Level II pediatric trauma center ,
gold level 1 geriatric emergency department
and
regional burn center . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.To learn more about UCI Health, visit
www.ucihealth.org.Your Role on the TeamPosition Summary:Incumbent responds to customer service problems or requests for information regarding technology. Answers Help Desk support line and performs first level systems problem determination including but not limited to the operation of personal computers, mainframe, mid-range, peripheral data processing equipment and problem determination on selected software applications. Logs all calls into service desk incident/request tracking system as mandated by the incident Management Process. Analyzes incidents and takes corrective action across functional areas for incident resolution; consults closely with clients and internal staff to prevent incidents and provides assistance as needed, ensuring the highest level of service; assists in maintaining standards and procedures as related to the Help Desk including Service Level and Production Support Agreements; follows established policies, procedures or specific instructions; provides quality support with a high degree of customer satisfaction, technical expertise and timeliness.What It Takes to be SuccessfulRequired Qualifications:Proficient with Active Directory Users and ComputersMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesMust demonstrate customer service skills appropriate to the jobMinimum 6 months of IT Support experience (Service Desk, Help Desk, or Call Center)Knowledge of MS Office Suite, Windows OS, and MAC OSKnowledge of Apple and Android mobile devicesExperience with ticket tracking systemExperience with remote support toolsExcellent written and verbal communication skills in EnglishDemonstrated knowledge of proper telephone usage and etiquetteAbility to work variable shifts including nights, weekends and holidays as needed, as well as to travel to off site locations as requiredAbility to troubleshoot and resolve issues using remote control and screen sharing toolsAbility to maintain a work pace appropriate to the workloadAbility to establish and maintain effective working relationships across the Health SystemAbility to document resolutions clearly within a ticket system and knowledgebasePreferred Qualifications:Knowledge of University and medical center organizations, policies, procedures and formsKnowledge of ITSM ticketing systemKnowledge of ITIL best practicesCertifications or College Courses in the Information Technology areaConditions of Employment:Background Check and Live ScanLegal Right to Work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentThe following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page:
https://hr.uci.edu/new-hire/conditions-of-employment.phpClosing Statement:The University of California, Irvine is an
Equal Opportunity/Affirmative Action Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC
nondiscrimination policy .We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at
eec@uci.edu
or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.Consideration for Work Authorization SponsorshipMust be able to provide proof of work authorization.To apply, visit
https://jobs.uci.edu/careers-home/jobs/94124
#J-18808-Ljbffr
94124Location:
Irvine, CaliforniaDivision:
Medical CenterDepartment:
Client ServicesPosition Type:
Full TimeSalary Range Minimum:
USD $19.06/Hr.Salary Range Maximum:
USD $33.91/Hr.Who We AreUCI Health
is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus,
UCI Medical Center , a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only
National Cancer Institute-designated comprehensive cancer center ,
high-risk perinatal/neonatal program
and American College of Surgeons-verified
Level I adult and Level II pediatric trauma center ,
gold level 1 geriatric emergency department
and
regional burn center . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.To learn more about UCI Health, visit
www.ucihealth.org.Your Role on the TeamPosition Summary:Incumbent responds to customer service problems or requests for information regarding technology. Answers Help Desk support line and performs first level systems problem determination including but not limited to the operation of personal computers, mainframe, mid-range, peripheral data processing equipment and problem determination on selected software applications. Logs all calls into service desk incident/request tracking system as mandated by the incident Management Process. Analyzes incidents and takes corrective action across functional areas for incident resolution; consults closely with clients and internal staff to prevent incidents and provides assistance as needed, ensuring the highest level of service; assists in maintaining standards and procedures as related to the Help Desk including Service Level and Production Support Agreements; follows established policies, procedures or specific instructions; provides quality support with a high degree of customer satisfaction, technical expertise and timeliness.What It Takes to be SuccessfulRequired Qualifications:Proficient with Active Directory Users and ComputersMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesMust demonstrate customer service skills appropriate to the jobMinimum 6 months of IT Support experience (Service Desk, Help Desk, or Call Center)Knowledge of MS Office Suite, Windows OS, and MAC OSKnowledge of Apple and Android mobile devicesExperience with ticket tracking systemExperience with remote support toolsExcellent written and verbal communication skills in EnglishDemonstrated knowledge of proper telephone usage and etiquetteAbility to work variable shifts including nights, weekends and holidays as needed, as well as to travel to off site locations as requiredAbility to troubleshoot and resolve issues using remote control and screen sharing toolsAbility to maintain a work pace appropriate to the workloadAbility to establish and maintain effective working relationships across the Health SystemAbility to document resolutions clearly within a ticket system and knowledgebasePreferred Qualifications:Knowledge of University and medical center organizations, policies, procedures and formsKnowledge of ITSM ticketing systemKnowledge of ITIL best practicesCertifications or College Courses in the Information Technology areaConditions of Employment:Background Check and Live ScanLegal Right to Work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentThe following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page:
https://hr.uci.edu/new-hire/conditions-of-employment.phpClosing Statement:The University of California, Irvine is an
Equal Opportunity/Affirmative Action Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC
nondiscrimination policy .We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at
eec@uci.edu
or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.Consideration for Work Authorization SponsorshipMust be able to provide proof of work authorization.To apply, visit
https://jobs.uci.edu/careers-home/jobs/94124
#J-18808-Ljbffr