Metropolitan Airports Commission
Director, IT Infrastructure and Operations
Metropolitan Airports Commission, Minneapolis, Minnesota, United States, 55400
The IT Director is responsible for overseeing all aspects of infrastructure and operations related to technology delivery within the division. This includes managing on-premise and cloud-based IT infrastructure, ensuring the efficient and effective delivery of IT services, and providing end-user support. The role involves implementing best practices and processes for Information Technology Service Management (ITSM) to align IT services with business needs, improve service quality, and optimize infrastructure operations. The IT Director will possess strong technical infrastructure expertise, project management skills, and vendor management capabilities. They will contribute to the development and execution of the organization's IT strategy, ensuring that IT aligns with the business strategy and delivers the necessary capabilities for success. Continual service improvement and a service-oriented approach are key elements of this role.
Moreover, the IT Director will drive innovation initiatives to identify and implement new technologies, methodologies, and solutions that enhance the organization's IT capabilities and support its strategic objectives. They will foster a culture of innovation within the team, encouraging creative thinking and collaboration to drive continuous improvement and stay ahead of industry trends. Efficiency will be a central focus, optimizing IT processes and operations to enhance productivity, reduce costs, and maximize resource utilization.
In addition, the IT Director will prioritize customer orientation and satisfaction, ensuring that IT services meet or exceed customer expectations. They will establish customer-centric practices and service level agreements to deliver a seamless and positive user experience. By actively seeking feedback, measuring customer satisfaction, and implementing improvements based on customer insights, the IT Director will drive a customer-centric approach throughout the organization. They will also champion customer advocacy, advocating for technology solutions that align with customer needs and contribute to their success.
Furthermore, the IT Director will play a pivotal role in team development, providing leadership, guidance, and mentorship to IT staff. They will build and nurture high-performing teams, fostering a positive and inclusive work environment that promotes professional growth and encourages knowledge sharing. Developing the skills and capabilities of the team will be a priority, ensuring that the IT department has the talent and expertise to effectively support the organization's technology needs and drive business success.
Minimum Requirements
Bachelor’s degree in a related fieldFive years of IT technical infrastructure management experienceIn lieu of a degree, nine years of IT technical infrastructure management experienceFour years of leadership responsibility, managing groups and teams which included responsibility for hiring, disciplining, coaching, rewarding and terminating employees.Experience in implementing Infrastructure-As-A-Service cloud hosting solutions and vendor management.Demonstrated knowledge of ITSM principles including relevant methodologies, tools, and overall framework.Demonstrated record of budget and cost management experienceExperience leading IT transformational initiatives in complex and dynamic environmentsValid driver’s licenseReliable vehicle to commute between job sites
To apply:
click the "Apply" link located just above the position description, log-in and follow the instructions provided.
Questions regarding this position can be directed to Nicole Kiefer at
nicole.kiefer@mspmac.org
or 612-726-8166.
Applications will be accepted until
3:00 PM on Friday, November 8, 2024.
Attention Professional Recruitment Agencies:
The Metropolitan Airports Commission is interested in reviewing your qualified candidates. Please contact Nicole Kiefer, Assistant Director, Human Resources at
nicole.kiefer@mspmac.org
or 612.726.8166 to learn about our terms and conditions.
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or
Tekia.Jefferson@mspmac.org .
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.#J-18808-Ljbffr
Moreover, the IT Director will drive innovation initiatives to identify and implement new technologies, methodologies, and solutions that enhance the organization's IT capabilities and support its strategic objectives. They will foster a culture of innovation within the team, encouraging creative thinking and collaboration to drive continuous improvement and stay ahead of industry trends. Efficiency will be a central focus, optimizing IT processes and operations to enhance productivity, reduce costs, and maximize resource utilization.
In addition, the IT Director will prioritize customer orientation and satisfaction, ensuring that IT services meet or exceed customer expectations. They will establish customer-centric practices and service level agreements to deliver a seamless and positive user experience. By actively seeking feedback, measuring customer satisfaction, and implementing improvements based on customer insights, the IT Director will drive a customer-centric approach throughout the organization. They will also champion customer advocacy, advocating for technology solutions that align with customer needs and contribute to their success.
Furthermore, the IT Director will play a pivotal role in team development, providing leadership, guidance, and mentorship to IT staff. They will build and nurture high-performing teams, fostering a positive and inclusive work environment that promotes professional growth and encourages knowledge sharing. Developing the skills and capabilities of the team will be a priority, ensuring that the IT department has the talent and expertise to effectively support the organization's technology needs and drive business success.
Minimum Requirements
Bachelor’s degree in a related fieldFive years of IT technical infrastructure management experienceIn lieu of a degree, nine years of IT technical infrastructure management experienceFour years of leadership responsibility, managing groups and teams which included responsibility for hiring, disciplining, coaching, rewarding and terminating employees.Experience in implementing Infrastructure-As-A-Service cloud hosting solutions and vendor management.Demonstrated knowledge of ITSM principles including relevant methodologies, tools, and overall framework.Demonstrated record of budget and cost management experienceExperience leading IT transformational initiatives in complex and dynamic environmentsValid driver’s licenseReliable vehicle to commute between job sites
To apply:
click the "Apply" link located just above the position description, log-in and follow the instructions provided.
Questions regarding this position can be directed to Nicole Kiefer at
nicole.kiefer@mspmac.org
or 612-726-8166.
Applications will be accepted until
3:00 PM on Friday, November 8, 2024.
Attention Professional Recruitment Agencies:
The Metropolitan Airports Commission is interested in reviewing your qualified candidates. Please contact Nicole Kiefer, Assistant Director, Human Resources at
nicole.kiefer@mspmac.org
or 612.726.8166 to learn about our terms and conditions.
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or
Tekia.Jefferson@mspmac.org .
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.#J-18808-Ljbffr