State of Alaska
Retirement and Benefits Specialist 1 (PCN 028107)
State of Alaska, Juneau, Alaska, us, 99812
This position is open to Alaskan Residents only.Please check out the
residency definition
to determine if you qualify.
What You Will Be Doing:Working in the Member Education Center, the Specialist 1 will be providing assistance and excellent customer service to members with inquiries on the telephone, email, and in-person. You will provide responses to routine and complex questions regarding retirement and health benefits, determine retirement eligibility based on statutes and regulations, prepare standard forms and letters to request membership and claimed service information, and explain retirement benefit calculations and entitlements. You will also assist in escalated member inquiries by phone, email and in-person, make recommendations to the supervisors for system or process changes to eliminate reporting errors or to streamline processing, conduct scheduled group training or formal seminars for members of the Public Employees' Retirement System (PERS) and Teachers' Retirement System (TRS) regarding retirement and health benefits, and conduct workshops and individual counseling sessions on the principles of retirement savings and planning in the Juneau area.Our Mission, Values, and Culture:The Department of Administration's Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes.This position represents the Division by being the first point of contact for members calling into the Member Education Center and assists members who come to the Division as walk-ins with retirement counseling. We are seeking an individual who has exceptional interpersonal skills; has a commitment to professional and respectful customer service; and who can adapt to a dynamic, changing work environment.Benefits of Joining Our Team:The Member Education Center Team is committed to providing a supportive work environment that fosters the growth of knowledge, skills, and experience needed to advance their career in the Division. The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to.The Working Environment You Can Expect:This position is in the State Office Building in downtown Juneau with a view of the Gastineau Channel.Who We Are Looking For:To be successful in the position, a candidate will need the following position-specific competencies:Interpersonal Skills:
Shows understanding of courtesy, concern, empathy, and politeness to members; may include effectively dealing with members who are difficult or distressed.Reasoning:
Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.Writing:
Recognizes and uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish work.Customer Service:
Works with members to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.Minimum Qualifications:One year of experience as a Retirement and Benefits Technician 2 with the State of Alaska or the equivalent elsewhere.ORA bachelor’s degree from an accredited college.ORTwo years of experience as a Human Resource Technician 2, PFD Technician 3, Administrative Assistant 2, Insurance Licensing Examiner 3, Accounting Technician 2, or Accountant 1 with the State of Alaska or the equivalent elsewhere.At time of interview, please provide the following:Copies of the last two (2) performance evaluations, or two (2) letters of reference from a supervisor.Copies (not originals) of official college/university transcripts (only if using post-secondary education as part of your application package to meet minimum qualifications).A list of at least three (3) professional and/or academic references, including name, relationship, email, and phone number.Please read the below information carefully. This applies to your application submission.EDUCATIONTo verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants
must
meet
Alaska Residency Requirements
in order to be considered for employment at this time.WORK EXPERIENCEApplications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.CONTACT INFORMATIONFor specific information in reference to the position, please contact the hiring manager:Roman Castro, Member Education Center Assistant ManagerPhone: (907) 465-3222Fax: (907) 465-3086roman.castro@alaska.gov
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residency definition
to determine if you qualify.
What You Will Be Doing:Working in the Member Education Center, the Specialist 1 will be providing assistance and excellent customer service to members with inquiries on the telephone, email, and in-person. You will provide responses to routine and complex questions regarding retirement and health benefits, determine retirement eligibility based on statutes and regulations, prepare standard forms and letters to request membership and claimed service information, and explain retirement benefit calculations and entitlements. You will also assist in escalated member inquiries by phone, email and in-person, make recommendations to the supervisors for system or process changes to eliminate reporting errors or to streamline processing, conduct scheduled group training or formal seminars for members of the Public Employees' Retirement System (PERS) and Teachers' Retirement System (TRS) regarding retirement and health benefits, and conduct workshops and individual counseling sessions on the principles of retirement savings and planning in the Juneau area.Our Mission, Values, and Culture:The Department of Administration's Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes.This position represents the Division by being the first point of contact for members calling into the Member Education Center and assists members who come to the Division as walk-ins with retirement counseling. We are seeking an individual who has exceptional interpersonal skills; has a commitment to professional and respectful customer service; and who can adapt to a dynamic, changing work environment.Benefits of Joining Our Team:The Member Education Center Team is committed to providing a supportive work environment that fosters the growth of knowledge, skills, and experience needed to advance their career in the Division. The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to.The Working Environment You Can Expect:This position is in the State Office Building in downtown Juneau with a view of the Gastineau Channel.Who We Are Looking For:To be successful in the position, a candidate will need the following position-specific competencies:Interpersonal Skills:
Shows understanding of courtesy, concern, empathy, and politeness to members; may include effectively dealing with members who are difficult or distressed.Reasoning:
Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.Writing:
Recognizes and uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish work.Customer Service:
Works with members to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.Minimum Qualifications:One year of experience as a Retirement and Benefits Technician 2 with the State of Alaska or the equivalent elsewhere.ORA bachelor’s degree from an accredited college.ORTwo years of experience as a Human Resource Technician 2, PFD Technician 3, Administrative Assistant 2, Insurance Licensing Examiner 3, Accounting Technician 2, or Accountant 1 with the State of Alaska or the equivalent elsewhere.At time of interview, please provide the following:Copies of the last two (2) performance evaluations, or two (2) letters of reference from a supervisor.Copies (not originals) of official college/university transcripts (only if using post-secondary education as part of your application package to meet minimum qualifications).A list of at least three (3) professional and/or academic references, including name, relationship, email, and phone number.Please read the below information carefully. This applies to your application submission.EDUCATIONTo verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants
must
meet
Alaska Residency Requirements
in order to be considered for employment at this time.WORK EXPERIENCEApplications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.CONTACT INFORMATIONFor specific information in reference to the position, please contact the hiring manager:Roman Castro, Member Education Center Assistant ManagerPhone: (907) 465-3222Fax: (907) 465-3086roman.castro@alaska.gov
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