Customer Experience Lead – Long-Term Temporary Opportunity

As the Customer Experience Lead for this busy organization, you will be responsible for providing stellar customer service to all attendees of a major conference with international visitors. The ideal candidate is someone who has previous experience with customer service, data management, and supervising others. Foreign language skills are a plus but not a requirement! If this role sounds like something you would be interested in, submit your resume today!About the Job:Monitor progress of staff and ensure timely responses are made to customer service concerns.Maintain and manage accurate records and update the registration system as needed.Monitor email and phone line activity and process customer requests and edits.Assist with the proof-reading of materials related to event registration.Help to onboard and train the team.About the Culture:Busy, friendly office environment with a hybrid work schedule.A company that has a beautiful and convenient downtown DC office.An opportunity to be a part of a collaborative team who supports members across the world.Long-term temporary opportunity.About You:Strong communicator. You are an effective communicator and can express ideas clearly when writing or speaking.Leader. You enjoy leading a team and giving them the tools to be successful in their roles.Professional. You can easily develop professional relationships and work well with others.Experienced. Have previous experience working in a professional office environment.Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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