Acrisure
Lead Systems Specialist
Acrisure, Fairfield, California, United States, 94533
Job Title:Lead Systems Specialist
Department:New Jersey Platform
Location:Fairfield, NJ
About Acrisure:Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:This position is responsible for set-up and ongoing maintenance of clients in our employee benefit administration system, Employee Navigator.
Responsibilities:
Configure customized benefit administration systems to meet the needs of our clients.
Work with clients and account management teams to understand client needs; review details of benefit plans and policies to determine system configuration.
Responsible for implementing, renewing, and ongoing service of the benefit administration system.
Work with clients, carriers and payroll vendors to configure file feeds between systems.
Train and support clients and account managers on how to use the benefit administration system.
Provide the first line of support for our clients utilizing the Employee Navigator platform.
Collaborate with teammates on process improvements and strategies to make the most out of the software.
Work with general direction to resolve issues and provide solutions, with guidance in complex situations.
Requirements:
Experience working in Employee Benefits and Benefits Administration systems like EASE and Employee Navigator.
Excellent verbal and written communication skills.
Strong organizational and time management skills, along with a demonstrated attention to detail.
Ability to work in a fast-paced environment and meet deadlines.
Strong problem-solving ability to help address issues.
Initiative and ability to work well independently.
Innate customer service skills including empathy, accuracy, compassion, responsiveness, resourcefulness, and conscientiousness.
Consistent pursuit of knowledge improvement for themselves, the customer, and the product.
Motivated problem solver who can accurately document and communicate issues.
Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint, with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint).
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit
www.Acrisure.com
or learn more
here .
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant .
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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Department:New Jersey Platform
Location:Fairfield, NJ
About Acrisure:Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:This position is responsible for set-up and ongoing maintenance of clients in our employee benefit administration system, Employee Navigator.
Responsibilities:
Configure customized benefit administration systems to meet the needs of our clients.
Work with clients and account management teams to understand client needs; review details of benefit plans and policies to determine system configuration.
Responsible for implementing, renewing, and ongoing service of the benefit administration system.
Work with clients, carriers and payroll vendors to configure file feeds between systems.
Train and support clients and account managers on how to use the benefit administration system.
Provide the first line of support for our clients utilizing the Employee Navigator platform.
Collaborate with teammates on process improvements and strategies to make the most out of the software.
Work with general direction to resolve issues and provide solutions, with guidance in complex situations.
Requirements:
Experience working in Employee Benefits and Benefits Administration systems like EASE and Employee Navigator.
Excellent verbal and written communication skills.
Strong organizational and time management skills, along with a demonstrated attention to detail.
Ability to work in a fast-paced environment and meet deadlines.
Strong problem-solving ability to help address issues.
Initiative and ability to work well independently.
Innate customer service skills including empathy, accuracy, compassion, responsiveness, resourcefulness, and conscientiousness.
Consistent pursuit of knowledge improvement for themselves, the customer, and the product.
Motivated problem solver who can accurately document and communicate issues.
Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint, with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint).
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit
www.Acrisure.com
or learn more
here .
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant .
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
#J-18808-Ljbffr