Senior ServiceNow Engineer

Job Description - Senior ServiceNow Engineer (2403255)Description:This position will follow our hybrid work model; we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL; Southfield, MI.Raymond James is seeking a Senior Engineer for our ServiceNow Solutions team. The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform.Job Summary:As a Senior Engineer, you will analyze business requirements and problems and develop quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the ServiceNow platform delivered on time and within budget. You will manage complex problems independently and demonstrate analytical thinking, being able to make judgments and recommendations based on the analysis and interpretation of data.Essential Duties and Responsibilities:Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and subsystems.Makes recommendations towards the development of new code or to reuse existing code.May recommend new technologies and methodologies to management for meeting business needs, resolving problems, and exploiting opportunities. Remains current with new technologies.Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.Participates in software system testing and validation procedures, programming, and documentation.Provides technical advice and assists in solving programming problems.Writes and/or reviews system specifications, including output requirements and flow charts.Reviews test results; documents test activities, and records remedial actions.Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.Performs other duties and responsibilities as assigned.Qualifications:Education/Previous Experience:Typically requires a Bachelor's degree; 3-5 years of relevant experience. May have one or more technical or business-related certifications.Licenses/Certifications:ServiceNow Certification is a plus: Certified Application DeveloperITIL Foundation Certification is a plus.Raymond James Guiding Behaviors:At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view.We expect our associates at all levels to:

Grow professionally and inspire others to do the same.Work with and through others to achieve desired outcomes.Make prompt, pragmatic choices and act with the client in mind.Take ownership and hold themselves and others accountable for delivering results that matter.Contribute to the continuous evolution of the firm.At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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