JobTrain
Salesforce Administrator
JobTrain, Menlo Park, California, United States, 94029
About JobTrain
JobTrain is an organization on the move. We are delivering best in class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious new expanded mission to help our community to advance beyond the initial job placement, providing career advancement programming to help them achieve “full economic mobility.”
Born out of the civil rights movement in 1965, we’ve been servicing literally anyone and everyone who journeys through our doors at one of our (now) six, Bay Area career or training centers.We create an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients.We deliver on some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility.
We are growing, and we need your help!About the Department and Role
The
Impact Department
supports JobTrain’s programs through data management, evaluation research, and IT support services. In terms of data management, our team members design, maintain, and improve the Salesforce data system and performance monitoring tools so our programs can store their data, track their performance, and report their achievements to funders efficiently.
We are looking for a skilled
Salesforce Administrator
to manage and enhance our system, with the goal of improving usability for our programs and development team. A successful candidate will collaborate with internal stakeholders to gather requirements and design efficient, workable solutions within the Nonprofit Success Pack (NPSP) and Non-Profit Cloud (NPC) environments, ensuring data quality, security, and accessibility.
PLEASE NOTE:
This is not a remote role. Following a reasonable in-office training period, this position may work a hybrid schedule with a minimum 2-days collaborating with co-workers from our Menlo Park offices.Responsibilities:
Conduct business and technical analyses, document user stories, create comprehensive business requirements, and user-centered design documentationImplement customizations and enhancements, such as custom objects, workflow rules, automated actions, process builder, flows, third-party application integration, etc.Manage testing procedures, provide technical support to users, and oversee system issue resolutionHandle security settings, user roles, profiles, groups, queues, lists, and other configuration elementsEmpower users to maintain data integrity through actions like duplicate management, report management, and dashboard developmentWork with stakeholders and external consultants from project discovery to implementation to redesign the data system as neededResearch and identify new technologies for potential integrationDeliver onboarding and continuous end-user training and supportFollowing a reasonable training period, this position may work hybrid from our Menlo Park office.
Must Have:
Salesforce/Technical Qualifications: Must have h
ands-on experience with the platform. Experience revising or developing the system preferred.Salesforce Administrator certification is a must and 2+ years experience in a salesforce administrator rolePrior experience with a Salesforce Nonprofit with case management services includedHighly organized, accountable, and focused with the capacity to efficiently manage tasks and meet deadlinesExceptional written and verbal communication skills with a proven track record of explaining technical matters to non-technical individualsBackground in collaborating with diverse teamsKnowledge of business systems technology including: Calendly, FormAssembly, Eventbrite, Microsoft365, Zoom.Nice to Have:
Prior nonprofit experience or using NPSP preferred.Strong enthusiasm for technology, continuous learning, and knowledge sharing.Advanced Salesforce Administrator or Salesforce Platform Developer certification preferred Experience with related technologies like Pardot, FinancialForce PSA, Adobe Sign or DocuSign, and Cirrus is advantageous.Adaptable and capable of thriving in a dynamic and fast-paced settingCOVID-19 Certification
JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.
Compensation and Benefits:
JobTrain offers a competitive salary, numerous health benefit plans and premium coverage of 90%, vision and dental, flex spending and HSA programs, 401K with a 5% match after joining, EAP and emergency services, vacation time, paid sick leave, retirement program employer match, long-term disability and life insurance. We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Years Day.
The full pay scale for this role ranges from $68,274.22 to $92,371.29.To Apply
Please apply on our website at
https://www.jobtrainworks.org/employment-opportunities/
. We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain
why you are interested in JobTrain and how your experience matches with our needs.At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.
JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin, or any other prohibited form of discrimination in hiring.
Also, please note:
Our focus is on local candidates, we do not offer relocation benefits.Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).JobTrain will require the successful candidate to undergo a background check prior to starting.
Additional Information
We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.
At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.
JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.
Also, please note:
Our focus is on local candidates, we do not offer relocation benefits.
Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
JobTrain will require the successful candidate to undergo a background check.
#J-18808-Ljbffr
JobTrain is an organization on the move. We are delivering best in class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious new expanded mission to help our community to advance beyond the initial job placement, providing career advancement programming to help them achieve “full economic mobility.”
Born out of the civil rights movement in 1965, we’ve been servicing literally anyone and everyone who journeys through our doors at one of our (now) six, Bay Area career or training centers.We create an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients.We deliver on some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility.
We are growing, and we need your help!About the Department and Role
The
Impact Department
supports JobTrain’s programs through data management, evaluation research, and IT support services. In terms of data management, our team members design, maintain, and improve the Salesforce data system and performance monitoring tools so our programs can store their data, track their performance, and report their achievements to funders efficiently.
We are looking for a skilled
Salesforce Administrator
to manage and enhance our system, with the goal of improving usability for our programs and development team. A successful candidate will collaborate with internal stakeholders to gather requirements and design efficient, workable solutions within the Nonprofit Success Pack (NPSP) and Non-Profit Cloud (NPC) environments, ensuring data quality, security, and accessibility.
PLEASE NOTE:
This is not a remote role. Following a reasonable in-office training period, this position may work a hybrid schedule with a minimum 2-days collaborating with co-workers from our Menlo Park offices.Responsibilities:
Conduct business and technical analyses, document user stories, create comprehensive business requirements, and user-centered design documentationImplement customizations and enhancements, such as custom objects, workflow rules, automated actions, process builder, flows, third-party application integration, etc.Manage testing procedures, provide technical support to users, and oversee system issue resolutionHandle security settings, user roles, profiles, groups, queues, lists, and other configuration elementsEmpower users to maintain data integrity through actions like duplicate management, report management, and dashboard developmentWork with stakeholders and external consultants from project discovery to implementation to redesign the data system as neededResearch and identify new technologies for potential integrationDeliver onboarding and continuous end-user training and supportFollowing a reasonable training period, this position may work hybrid from our Menlo Park office.
Must Have:
Salesforce/Technical Qualifications: Must have h
ands-on experience with the platform. Experience revising or developing the system preferred.Salesforce Administrator certification is a must and 2+ years experience in a salesforce administrator rolePrior experience with a Salesforce Nonprofit with case management services includedHighly organized, accountable, and focused with the capacity to efficiently manage tasks and meet deadlinesExceptional written and verbal communication skills with a proven track record of explaining technical matters to non-technical individualsBackground in collaborating with diverse teamsKnowledge of business systems technology including: Calendly, FormAssembly, Eventbrite, Microsoft365, Zoom.Nice to Have:
Prior nonprofit experience or using NPSP preferred.Strong enthusiasm for technology, continuous learning, and knowledge sharing.Advanced Salesforce Administrator or Salesforce Platform Developer certification preferred Experience with related technologies like Pardot, FinancialForce PSA, Adobe Sign or DocuSign, and Cirrus is advantageous.Adaptable and capable of thriving in a dynamic and fast-paced settingCOVID-19 Certification
JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.
Compensation and Benefits:
JobTrain offers a competitive salary, numerous health benefit plans and premium coverage of 90%, vision and dental, flex spending and HSA programs, 401K with a 5% match after joining, EAP and emergency services, vacation time, paid sick leave, retirement program employer match, long-term disability and life insurance. We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Years Day.
The full pay scale for this role ranges from $68,274.22 to $92,371.29.To Apply
Please apply on our website at
https://www.jobtrainworks.org/employment-opportunities/
. We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain
why you are interested in JobTrain and how your experience matches with our needs.At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.
JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin, or any other prohibited form of discrimination in hiring.
Also, please note:
Our focus is on local candidates, we do not offer relocation benefits.Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).JobTrain will require the successful candidate to undergo a background check prior to starting.
Additional Information
We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.
At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.
JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.
Also, please note:
Our focus is on local candidates, we do not offer relocation benefits.
Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
JobTrain will require the successful candidate to undergo a background check.
#J-18808-Ljbffr