Hermès Paris
Director of Operations, Miami
Hermès Paris, Miami, Florida, us, 33222
Director of Operations, MiamiAt a glance
Job Category:
Sales development & Retail Support - Sales Support
Years of Experience:
Minimum 6 years
Contract Type:
Unlimited contract
Job Schedule:
Full time
Locations:
Store-Miami (15)
Legal Employer:
HERMES OF PARIS INC.
Posting Date:
04/25/2024, 04:40 PM
About the team
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world.
Details of the job
The Team:The Hermès Miami Boutique opened in 2002 and focuses on providing extraordinary service to clients as a part of the Southeastern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity:The Operations Director is responsible for overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates. This position is responsible for adhering to P&L budget for all operational areas.
All other duties as assigned by the supervisor.
About the Role:
Manages shipping and receiving department. Assess actions to be taken with receiving issues.
Takes part in all managerial responsibilities for efficient running of the business.
Ensure workflow of all after-sales service and craftspeople/tailors if applicable.
Performs and prepares for all inventories and cycle counts.
Liaison with corporate construction and maintenance department and outside vendors.
Ensure functionality of all IT and phone systems.
Acts as a liaison with outside vendors for monthly needs and/or special events.
Partners with Managing Director to manage operational team and vendors.
Coordinates and prepares evacuation drills and provides training to team.
Responsible for and oversees all operations and after-sales supply orders.
Oversees all Staff Sales.
Trains staff to ensure compliance with all operational policies and procedures.
Recruits and maintains an active talent bank for any operational positions.
Supervisory Responsibility:
YES
Supervises Inventory Control, SSA and After-Sales positions.
Budget Responsibility:
YES
Budget guidelines are set annually.
Decision Making Responsibility:
YES
Assess when general repairs need to be made to the building.
About You:
5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
Proficient shipping and receiving experience.
Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
Excellent communication skills both verbal and written.
Strong POS and phone systems knowledge.
Extensive building maintenance experience.
Must work well under pressure and have the ability to multi-task with accuracy.
Acute interpersonal skills and a collaborative management style.
Familiarity with international parent companies a plus.
Ability to lift between 0-25 lbs. without assistance.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world.
#J-18808-Ljbffr
Job Category:
Sales development & Retail Support - Sales Support
Years of Experience:
Minimum 6 years
Contract Type:
Unlimited contract
Job Schedule:
Full time
Locations:
Store-Miami (15)
Legal Employer:
HERMES OF PARIS INC.
Posting Date:
04/25/2024, 04:40 PM
About the team
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world.
Details of the job
The Team:The Hermès Miami Boutique opened in 2002 and focuses on providing extraordinary service to clients as a part of the Southeastern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity:The Operations Director is responsible for overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates. This position is responsible for adhering to P&L budget for all operational areas.
All other duties as assigned by the supervisor.
About the Role:
Manages shipping and receiving department. Assess actions to be taken with receiving issues.
Takes part in all managerial responsibilities for efficient running of the business.
Ensure workflow of all after-sales service and craftspeople/tailors if applicable.
Performs and prepares for all inventories and cycle counts.
Liaison with corporate construction and maintenance department and outside vendors.
Ensure functionality of all IT and phone systems.
Acts as a liaison with outside vendors for monthly needs and/or special events.
Partners with Managing Director to manage operational team and vendors.
Coordinates and prepares evacuation drills and provides training to team.
Responsible for and oversees all operations and after-sales supply orders.
Oversees all Staff Sales.
Trains staff to ensure compliance with all operational policies and procedures.
Recruits and maintains an active talent bank for any operational positions.
Supervisory Responsibility:
YES
Supervises Inventory Control, SSA and After-Sales positions.
Budget Responsibility:
YES
Budget guidelines are set annually.
Decision Making Responsibility:
YES
Assess when general repairs need to be made to the building.
About You:
5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
Proficient shipping and receiving experience.
Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
Excellent communication skills both verbal and written.
Strong POS and phone systems knowledge.
Extensive building maintenance experience.
Must work well under pressure and have the ability to multi-task with accuracy.
Acute interpersonal skills and a collaborative management style.
Familiarity with international parent companies a plus.
Ability to lift between 0-25 lbs. without assistance.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world.
#J-18808-Ljbffr