Meyer Jabara Hotels
Asst. Hotel Manager
Meyer Jabara Hotels, Baltimore, Maryland, United States, 21276
711 Eastern Ave, Baltimore, MD 21202, USA
Req #1663Friday, July 12, 2024Meyer Jabara Hotels is looking for a dynamic, self-motivated individual to fill an opening on Executive Team at the Pier 5 Hotel. The Assistant Hotel Manager manages the functional areas of housekeeping and Guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximize hotel profitability.
Classification: ExemptReports to:General ManagerSubordinates:All Employees -Room Attendants, Laundry Attendants, Housemen, Front Desk Agents, Night Auditors,Essential FunctionsProvides training; including safety training and standard operation procedures to all department personnel as directed by management.Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.Conducts oneself as a positive role model and example to staff.Maintains a “can do” and “guest first” attitude at all times.Practices efficient and effective procedures.Reads and understands English to comply with function directions.Schedules staff and workaccording to productivity standards and scheduled occupancy.Assures housekeeping andFront Office staff are practicing efficient and effective procedures.Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges.Addresses guest complaints regarding cleanliness, service, and quality.Inspects all completed guest rooms for compliance with brand standards.Reports any maintenance repairs to Chief Engineer.Assures requests are made in a timely manner.Knowledgeable on PMS as it pertains to functions of the housekeeping department.Reviews systems daily; finds and corrects any mistakes or discrepancies.Coordinates with front desk team daily to ensure guests special requests are met.Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand.Assures food quality is that of brand standard.Assures all temperature logs are completed.Utilizes Avendra program for ordering, receiving, and invoice tracking.Orders and receives supplies to maintain appropriate inventory levels.Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.Works with housekeeping and Bistro staff to meet or exceed benchmarked scores as it pertains to housekeeping.Properly uses incentive programs for housekeeping and Bistro department.Takes control of lost and found as appropriate.Takes the responsibilities of housekeeping attendant, laundry, houseman, cook, Bistro server/bartender when necessary.All other duties assigned.CompetencyTo perform the job successfully, an individual should demonstrate the following competencies:Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topicsCustomer Service – Responds to requests for service and assistanceInterpersonal – Maintains confidentialityOral Communication – Responds well to questionsTeam Work – Contributes to building a positive team spiritWritten Communication – Writes clearly and informatively; Able to read and interpret written informationManaging People – Makes self available to staff; Continually works to improve supervisory skillsDiversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environmentOrganizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social mediaAdaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected eventsAttendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeDependability – Commits to long hours of work when necessary to reach goals; Follows instructions, responds to ownership direction; Completed tasks on time or notifies appropriate person with an alternate planInitiative – Asks for and offers help when neededPlanning/Organizing – Prioritizes and plans work activities; Uses time efficientlyProfessionalism – Treats others with respect and consideration regardless of their status or positionQuality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure qualityQuantity – Strives to
increase.
productivitySafety and Security – Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials
properly.Position TypeFull TimeVaried Schedule8+ hour shiftQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.711 Eastern Ave, Baltimore, MD 21202, USA
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Req #1663Friday, July 12, 2024Meyer Jabara Hotels is looking for a dynamic, self-motivated individual to fill an opening on Executive Team at the Pier 5 Hotel. The Assistant Hotel Manager manages the functional areas of housekeeping and Guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximize hotel profitability.
Classification: ExemptReports to:General ManagerSubordinates:All Employees -Room Attendants, Laundry Attendants, Housemen, Front Desk Agents, Night Auditors,Essential FunctionsProvides training; including safety training and standard operation procedures to all department personnel as directed by management.Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.Conducts oneself as a positive role model and example to staff.Maintains a “can do” and “guest first” attitude at all times.Practices efficient and effective procedures.Reads and understands English to comply with function directions.Schedules staff and workaccording to productivity standards and scheduled occupancy.Assures housekeeping andFront Office staff are practicing efficient and effective procedures.Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges.Addresses guest complaints regarding cleanliness, service, and quality.Inspects all completed guest rooms for compliance with brand standards.Reports any maintenance repairs to Chief Engineer.Assures requests are made in a timely manner.Knowledgeable on PMS as it pertains to functions of the housekeeping department.Reviews systems daily; finds and corrects any mistakes or discrepancies.Coordinates with front desk team daily to ensure guests special requests are met.Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand.Assures food quality is that of brand standard.Assures all temperature logs are completed.Utilizes Avendra program for ordering, receiving, and invoice tracking.Orders and receives supplies to maintain appropriate inventory levels.Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.Works with housekeeping and Bistro staff to meet or exceed benchmarked scores as it pertains to housekeeping.Properly uses incentive programs for housekeeping and Bistro department.Takes control of lost and found as appropriate.Takes the responsibilities of housekeeping attendant, laundry, houseman, cook, Bistro server/bartender when necessary.All other duties assigned.CompetencyTo perform the job successfully, an individual should demonstrate the following competencies:Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topicsCustomer Service – Responds to requests for service and assistanceInterpersonal – Maintains confidentialityOral Communication – Responds well to questionsTeam Work – Contributes to building a positive team spiritWritten Communication – Writes clearly and informatively; Able to read and interpret written informationManaging People – Makes self available to staff; Continually works to improve supervisory skillsDiversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environmentOrganizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social mediaAdaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected eventsAttendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeDependability – Commits to long hours of work when necessary to reach goals; Follows instructions, responds to ownership direction; Completed tasks on time or notifies appropriate person with an alternate planInitiative – Asks for and offers help when neededPlanning/Organizing – Prioritizes and plans work activities; Uses time efficientlyProfessionalism – Treats others with respect and consideration regardless of their status or positionQuality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure qualityQuantity – Strives to
increase.
productivitySafety and Security – Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials
properly.Position TypeFull TimeVaried Schedule8+ hour shiftQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.711 Eastern Ave, Baltimore, MD 21202, USA
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