Girlscoutsosw
IT Helpdesk Specialist
Girlscoutsosw, Portland, Oregon, United States, 97204
Girl Scouts of Oregon and Southwest Washington seeks a customer-service-oriented IT Helpdesk Specialist who shares our vision of helping Girl Scouts change the world.
What You'll Do
In this role, you’ll be responsible for first-tier end-user helpdesk support, onboarding new staff, and building strong collaborative relationships with coworkers. You’ll also manage IT/office equipment inventory tracking systems, schedule equipment check-outs for staff, develop simple end-user documentation, and support users on cloud-based phone systems, the MS Office suite, customer management systems, and email.
Responsibilities
First-tier end-user support.
Onboarding for IT-supported tools and ongoing training.
Remote user assistance via MS Teams, phone, or remote desktop software.
Assigning equipment to end users and training them in use.
Phone system management and user support.
Maintain inventories of all IT equipment in the council. Responsible for maintaining records of where equipment is being used.
Collaborate on the implementation of IT procedures, upgrades, and organizational policies.
Develop clear and user-friendly step-by-step documentation for common IT procedures.
What You Bring
We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.
At least five (5) years of total relevant education and experience, including at least:
Two (2) years of experience in end-user desktop support.
Experience with helpdesk ticketing systems.
Experience creating step-by-step documentation.
Competency with industry-standard systems, including Microsoft Office, Microsoft Office 365 Applications, Microsoft Windows 10 and 11, and basic network troubleshooting skills.
The ability to recognize, analyze, assist with, and resolve simple IT problems affecting end users.
Ability to multi-task, including management of competing deadlines.
Initiative and the ability to work independently with minimal supervision.
Ability to manage high-pressure situations effectively.
Excellent communication skills.
Excellent customer service skills.
Ability to build and maintain relationships with colleagues and vendors.
Ability to travel occasionally to other locations within Oregon and SW Washington for onsite technical support and onboarding of new employees.
Work Conditions & Physical Requirements:
Indoor environment – 98%
Outdoor events – 5%
Travel to other locations – 10%
Use of computer, phone, and other office equipment – 100%
Lifting up to 25 pounds – 15%
Pushing and pulling up to 25 pounds – 5%
Reaching above and below shoulder level – 10%
The Details
Compensation
– Nonexempt/hourly, starting at $21.63 to $25.96 per hour, depending on qualifications.
Benefits
– We offer health, dental, life insurance, paid time off, and paid holidays. We also offer a retirement plan with a 3.5% employer contribution. For more details, visit
www.girlscoutsosw.org/careers .
Hours
– Full-time, business hours, with some flexibility. Occasional event attendance, including weekends and evenings.
Location
– This position works primarily out of our Portland Service Center. Partial remote work may be an option if you meet internet connectivity standards. This role also requires occasional travel, including overnight and long-distance travel. All staff are required to participate in in-person meetings, events, work assignments, and retreats, the frequency and location of which is determined by business needs.
About Girl Scouts of Oregon and Southwest Washington
At Girl Scouts of Oregon and Southwest Washington, it's our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults in achieving their full potential. Today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.
Diversity, Equity, and Inclusion
We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer.
We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work.
Click here to read our complete Equity Statement.
How to Apply
Submit your application via our
Careers site.
#J-18808-Ljbffr
What You'll Do
In this role, you’ll be responsible for first-tier end-user helpdesk support, onboarding new staff, and building strong collaborative relationships with coworkers. You’ll also manage IT/office equipment inventory tracking systems, schedule equipment check-outs for staff, develop simple end-user documentation, and support users on cloud-based phone systems, the MS Office suite, customer management systems, and email.
Responsibilities
First-tier end-user support.
Onboarding for IT-supported tools and ongoing training.
Remote user assistance via MS Teams, phone, or remote desktop software.
Assigning equipment to end users and training them in use.
Phone system management and user support.
Maintain inventories of all IT equipment in the council. Responsible for maintaining records of where equipment is being used.
Collaborate on the implementation of IT procedures, upgrades, and organizational policies.
Develop clear and user-friendly step-by-step documentation for common IT procedures.
What You Bring
We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.
At least five (5) years of total relevant education and experience, including at least:
Two (2) years of experience in end-user desktop support.
Experience with helpdesk ticketing systems.
Experience creating step-by-step documentation.
Competency with industry-standard systems, including Microsoft Office, Microsoft Office 365 Applications, Microsoft Windows 10 and 11, and basic network troubleshooting skills.
The ability to recognize, analyze, assist with, and resolve simple IT problems affecting end users.
Ability to multi-task, including management of competing deadlines.
Initiative and the ability to work independently with minimal supervision.
Ability to manage high-pressure situations effectively.
Excellent communication skills.
Excellent customer service skills.
Ability to build and maintain relationships with colleagues and vendors.
Ability to travel occasionally to other locations within Oregon and SW Washington for onsite technical support and onboarding of new employees.
Work Conditions & Physical Requirements:
Indoor environment – 98%
Outdoor events – 5%
Travel to other locations – 10%
Use of computer, phone, and other office equipment – 100%
Lifting up to 25 pounds – 15%
Pushing and pulling up to 25 pounds – 5%
Reaching above and below shoulder level – 10%
The Details
Compensation
– Nonexempt/hourly, starting at $21.63 to $25.96 per hour, depending on qualifications.
Benefits
– We offer health, dental, life insurance, paid time off, and paid holidays. We also offer a retirement plan with a 3.5% employer contribution. For more details, visit
www.girlscoutsosw.org/careers .
Hours
– Full-time, business hours, with some flexibility. Occasional event attendance, including weekends and evenings.
Location
– This position works primarily out of our Portland Service Center. Partial remote work may be an option if you meet internet connectivity standards. This role also requires occasional travel, including overnight and long-distance travel. All staff are required to participate in in-person meetings, events, work assignments, and retreats, the frequency and location of which is determined by business needs.
About Girl Scouts of Oregon and Southwest Washington
At Girl Scouts of Oregon and Southwest Washington, it's our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults in achieving their full potential. Today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.
Diversity, Equity, and Inclusion
We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer.
We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work.
Click here to read our complete Equity Statement.
How to Apply
Submit your application via our
Careers site.
#J-18808-Ljbffr