Hyatt Hotels Corporation
Manager, Global Hotel Onboarding, Americas
Hyatt Hotels Corporation, Chicago, Illinois, United States, 60290
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US - IL - Chicago
Global Property & Guest Services
Professional Staff/Corporate
Full-time
Yearly US Dollar (USD) pay basis
SummaryThe Opportunity
Hyatt seeks a self-motivated, values-driven colleague to join our Global Hotel Onboarding team. As part of the broader Global Hotel Operational Services teams, you will be collaborating closely with regional, area, and on-property hotel leadership as well as Hyatt’s owners, operators, and internal stakeholders where you will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
This position manages the Global Hotel Onboarding (GHO) projects and personnel working in their region (approximately 50 projects annually). Global Hotel Onboarding (GHO) is focused on successfully establishing the technology footprint at opening hotels across the Americas each year. This involves managing the configuration of systems and onboarding Hyatt’s new colleagues so that they can deliver on Hyatt’s brand promise of advancing care for our guests and fulfilling the brand experience using Hyatt’s technology. Global Hotel Onboarding (GHO) also supports changes to this technology during property transitions.
As Managers, they are responsible for developing the team, managing vendor relationships, and effectively interacting with Corporate colleagues to understand project needs.
Effective daily interaction with Corporate and Regional offices to understand opening dates and the schedule of other activities (hiring of employees, implementation of other systems, setup of IT infrastructure, construction of the property) to manage the onboarding schedule. As well as to stay engaged in other activities that may be happening in the region that could be of importance to the Global Hotel Onboarding (GHO) Org (implementation of new distribution partner, change in practice at the hotels).
Create and manage the onboarding schedule for each project that includes systems in GHO’s scope and other teams we partner with including World of Hyatt, Brands, and Colleague Advantage. Liaise with hotel leadership to determine the number of training rooms needed, coordinate with global vendors on resource availability, and distribute to all relevant parties (vendors, regional office, hotel, other implementation teams).
Implement training and development plans for each team member. Mentor and manage them through the phases of a career with Global Hotel Onboarding (GHO) and prepare them for promotion or a return to hotel operations.
Cultivate and maintain a relationship with Hyatt’s vendors across the Americas (~5 different vendors/offices) that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings with management from each office to discuss ongoing and upcoming projects and needs.
Foster business relationships with cross-functional stakeholders and vendors to ensure customers are having their needs met.
QualificationsExperience Required:
A diverse Hotel Management Experience in Operations (5+ years)
Experience managing multiple initiatives (2+ years)
In-depth knowledge of core property management systems (PMS, CRS, Sales & Revenue)
Developing training & project plans (2+ years)
Ability to effectively communicate with Hyatt colleagues at varying levels and experience.
Ability to thrive in an ever-changing, demanding, fast-moving, and customer-focused environment.
Education:
College degree preferred or equivalent work experience with a major hotel management company.
Computer Skills:
Experience with Hyatt systems, Reserve, Opera PMS, Envision, Prio, WoH app
Experience with varied Guest Service Systems is helpful
Moderate experience with Microsoft Office
Additional Comments and Requirements:
Must be able to handle multiple projects in varied stages of planning
Ability to work closely with multiple business units, understanding the varied priorities
Must be a self-starter and comfortable working independently, working with others remotely, and with different cultures
Excellent written and verbal communication skills are required as planning is done remotely
Occasional travel to support project needs and team development. Approximately 10% of the time.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Hyatt Corporate Office, Chicago | Chicago, IL, US
#J-18808-Ljbffr
If you're looking for a career with our Inclusive Collection, please click here to view job postings.
US - IL - Chicago
Global Property & Guest Services
Professional Staff/Corporate
Full-time
Yearly US Dollar (USD) pay basis
SummaryThe Opportunity
Hyatt seeks a self-motivated, values-driven colleague to join our Global Hotel Onboarding team. As part of the broader Global Hotel Operational Services teams, you will be collaborating closely with regional, area, and on-property hotel leadership as well as Hyatt’s owners, operators, and internal stakeholders where you will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
This position manages the Global Hotel Onboarding (GHO) projects and personnel working in their region (approximately 50 projects annually). Global Hotel Onboarding (GHO) is focused on successfully establishing the technology footprint at opening hotels across the Americas each year. This involves managing the configuration of systems and onboarding Hyatt’s new colleagues so that they can deliver on Hyatt’s brand promise of advancing care for our guests and fulfilling the brand experience using Hyatt’s technology. Global Hotel Onboarding (GHO) also supports changes to this technology during property transitions.
As Managers, they are responsible for developing the team, managing vendor relationships, and effectively interacting with Corporate colleagues to understand project needs.
Effective daily interaction with Corporate and Regional offices to understand opening dates and the schedule of other activities (hiring of employees, implementation of other systems, setup of IT infrastructure, construction of the property) to manage the onboarding schedule. As well as to stay engaged in other activities that may be happening in the region that could be of importance to the Global Hotel Onboarding (GHO) Org (implementation of new distribution partner, change in practice at the hotels).
Create and manage the onboarding schedule for each project that includes systems in GHO’s scope and other teams we partner with including World of Hyatt, Brands, and Colleague Advantage. Liaise with hotel leadership to determine the number of training rooms needed, coordinate with global vendors on resource availability, and distribute to all relevant parties (vendors, regional office, hotel, other implementation teams).
Implement training and development plans for each team member. Mentor and manage them through the phases of a career with Global Hotel Onboarding (GHO) and prepare them for promotion or a return to hotel operations.
Cultivate and maintain a relationship with Hyatt’s vendors across the Americas (~5 different vendors/offices) that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings with management from each office to discuss ongoing and upcoming projects and needs.
Foster business relationships with cross-functional stakeholders and vendors to ensure customers are having their needs met.
QualificationsExperience Required:
A diverse Hotel Management Experience in Operations (5+ years)
Experience managing multiple initiatives (2+ years)
In-depth knowledge of core property management systems (PMS, CRS, Sales & Revenue)
Developing training & project plans (2+ years)
Ability to effectively communicate with Hyatt colleagues at varying levels and experience.
Ability to thrive in an ever-changing, demanding, fast-moving, and customer-focused environment.
Education:
College degree preferred or equivalent work experience with a major hotel management company.
Computer Skills:
Experience with Hyatt systems, Reserve, Opera PMS, Envision, Prio, WoH app
Experience with varied Guest Service Systems is helpful
Moderate experience with Microsoft Office
Additional Comments and Requirements:
Must be able to handle multiple projects in varied stages of planning
Ability to work closely with multiple business units, understanding the varied priorities
Must be a self-starter and comfortable working independently, working with others remotely, and with different cultures
Excellent written and verbal communication skills are required as planning is done remotely
Occasional travel to support project needs and team development. Approximately 10% of the time.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Hyatt Corporate Office, Chicago | Chicago, IL, US
#J-18808-Ljbffr