Microsoft
Customer Success Account Manager - CTJ - Top Secret
Microsoft, Honolulu, Hawaii, United States, 96814
Customer Success Account Manager - CTJ - Top Secret
We are looking to hire a Customer Success Account Manager to join Microsoft Federal.Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources are available as needed to meet USG evolving needs.Required/Minimum QualificationsBachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience.3+ years experience with success in complex technical engagement management and/or program management or equivalent experience.Other RequirementsTop Secret Clearance: The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements.Cloud Screening: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions.Preferred QualificationsPrior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.ProSci or equivalent change management certification.Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.Experience in one or more of the following technologies: Cloud, mobile, web application development, cloud-native application architecture.Customer Success Account Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.Microsoft will accept applications for the role until November 13, 2024.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws, regulations and ordinances.As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and customer relationships. Key Accountabilities include:Fulfill Support contract obligations by driving quality planning and delivery of Support services.Partner with your customer and Account Team to prioritize and plan customer engagements and programs.Develop deep relationships with key customer Software Engineering and IT decision makers.Track, escalate, and plan for the remediation of technical blockers.Travel required: 30%
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We are looking to hire a Customer Success Account Manager to join Microsoft Federal.Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources are available as needed to meet USG evolving needs.Required/Minimum QualificationsBachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience.3+ years experience with success in complex technical engagement management and/or program management or equivalent experience.Other RequirementsTop Secret Clearance: The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements.Cloud Screening: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions.Preferred QualificationsPrior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.ProSci or equivalent change management certification.Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.Experience in one or more of the following technologies: Cloud, mobile, web application development, cloud-native application architecture.Customer Success Account Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.Microsoft will accept applications for the role until November 13, 2024.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws, regulations and ordinances.As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and customer relationships. Key Accountabilities include:Fulfill Support contract obligations by driving quality planning and delivery of Support services.Partner with your customer and Account Team to prioritize and plan customer engagements and programs.Develop deep relationships with key customer Software Engineering and IT decision makers.Track, escalate, and plan for the remediation of technical blockers.Travel required: 30%
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