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The Nash Casino

Director of HR

The Nash Casino, Nashua, New Hampshire, us, 03062


The Director of Human Resources is responsible for planning, directing and coordinating Human Resources activities, policies and programs for The Nash Casino ensuring legal compliance and implementation of The Nash's values and vision. The Director of Human Resources is responsible for the overall operation of the Human Resources department, including but not limited to recruitment, benefits, employment, and team member relations. The Director of HR will provide policy recommendations to Senior Leadership and communicate and interpret policy for team members.

JOB RESPONSIBILITIES:

Oversee and manage HR Team including recruiting, onboarding process, training, benefits administration, performance management.

Implement HR programs in support of team member rewards, new hire orientation, compensation review, records management, safety and health, succession planning, team member retention and compliance.

Develop solutions by collecting and analyzing information, recommending course of actions.

Improve manager and team member performance by identifying and clarifying problems; evaluating potential solutions; coaching and counseling managers through chosen solutions.

Analyze training needs to design team member development, on-the-job training programs and health and safety programs.

Align federal, state and local legal requirements by comprehending existing and new legislation; enforcing and adhering to requirements; advising management on needed actions; audits and assists with compliance to regulatory concerns and reporting.

Serve as a link between management and team members handling questions and assisting to resolve work-related problems.

Analyze compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements.

Plan, direct and coordinate work activities relating to employment, compensation, labor relations, and team member relations.

Develop brand appropriate HR related communications, policies, procedures, legal guidance.

Lead and conduct investigations, drawing conclusions and recommending corrective and preventative actions.

Assist leaders in establishing goals, objectives, and systems that drive business by aligning strategic objectives with management strategy.

Ensure accurate data in the HRIS.

Proficient using data and analytics; uses a metrics-based approach to all business decisions.

Demonstrate the ability to actively listen to team members at all levels of the organization.

Maintain strict confidentiality of all team member and organizational data; driven by a high level of integrity.

Strong time management and organizational skills.

Lead special, ad-hoc projects as needed.

Implement and administer a company 401(k) plan.

Ensure all company headcount, salary and wage compendiums are updated and accurate to organizational needs and standards.

Provide BIG Service to internal guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

Develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.

Ensure work activities are completed accurately, efficiently, and in a timely manner.

Work safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.

Maintain regular attendance at scheduled shift and staff meetings.

Maintain professionalism and a friendly and approachable demeanor throughout the workday.

Assist with training/mentoring of new Team Members as requested.

Maintain all appearance standards in accordance with established uniform and appearance guidelines.

Inform manager on duty of any irregularities and unusual situations when they occur.

Keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.

Be honest in all interactions and display a high degree of integrity.

Work independently with little to no supervision or as part of a team as required.

Must be and remain compliant with all legal or company regulations for working in the industry.

EDUCATION AND EXPERIENCE:

Must be 21 years of age or older with bachelor's degree in human resources or related field of study.

7+ years of HR experience, in leadership role.

Executive level presentation skills, attention to detail and accuracy.

Strong interpersonal communication.

Ability to give and receive feedback across all levels of management; ability to influence senior managers.

Exceptional organizational and time management skills; ability to multi-task and meet goals.

HRIS experience, Paycor experience is a plus.

Proficiency in Microsoft Office skills, including Teams, Outlook, Excel.

Must pass all required pre-screening and background checks.

Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.

Must be able to obtain and maintain a valid NH Lottery Commission license.

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