New Relic
Manager, Technical Success
New Relic, Atlanta, Georgia, United States, 30383
Your opportunityAs part of our global Customer Adoption organization, the team is tasked with ensuring that customers in the Growth segment have a wildly successful relationship with us. By engaging with our customers on a technical level throughout their Observability lifecycle, our team drives greater product adoption and increased value for our customers as they scale their technology ambitions!
What you'll do
Lead the development and growth of the AMER team supporting New Relic's Emerging customer base.Manage your team to deliver a rapidly growing catalog of services that enhance the time to value for customers, focusing on acquisition, onboarding, product adoption and value realization.Partnering very closely with our Growth sales teams to engage with leaders at prospective customers and existing customers.Act as a point of escalation to ensure any account issues are resolved quickly, using resources from across Sales, Technical Support, Engineering, etc.Contribute thought leadership both internally and externally, around business transformation.Maintain & gain knowledge of the languages & technologies supported by New Relic.This role requires
2-3 years experience developing and leading a team of technical success managers and solution consultants.Experience working greenfield lands at scaleTechnical and SaaS experience and an ability to speak to technical customers in their languageEffective and productive collaborator to drive cross-functional initiativesEmpathy, humility and listening skillsRelevant work experience preferably with a SaaS software providerAbility to learn and adapt quickly in a high-growth, dynamic environmentBachelor's Degree or equivalent
What you'll do
Lead the development and growth of the AMER team supporting New Relic's Emerging customer base.Manage your team to deliver a rapidly growing catalog of services that enhance the time to value for customers, focusing on acquisition, onboarding, product adoption and value realization.Partnering very closely with our Growth sales teams to engage with leaders at prospective customers and existing customers.Act as a point of escalation to ensure any account issues are resolved quickly, using resources from across Sales, Technical Support, Engineering, etc.Contribute thought leadership both internally and externally, around business transformation.Maintain & gain knowledge of the languages & technologies supported by New Relic.This role requires
2-3 years experience developing and leading a team of technical success managers and solution consultants.Experience working greenfield lands at scaleTechnical and SaaS experience and an ability to speak to technical customers in their languageEffective and productive collaborator to drive cross-functional initiativesEmpathy, humility and listening skillsRelevant work experience preferably with a SaaS software providerAbility to learn and adapt quickly in a high-growth, dynamic environmentBachelor's Degree or equivalent