Echols Glass & Mirror
Administrative Assistant / Customer Service
Echols Glass & Mirror, Buford, Georgia, United States, 30518
Echols Glass & Mirror is a growing, family owned and operated business located in Buford, GA that has been offering Atlanta fast service and quality work for over 35 years. Our upscale showroom is where we facilitate our customers' needs and maintain our full in-house fabrication line. We have earned a reputation for high quality customer service, precision craftsmanship, and friendly and knowledgeable staff.
Echols Glass & Mirror is currently looking for an Administrative Assistant / Customer Service for the showroom business office in Buford. This is an excellent opportunity to get your foot in the door with a solid, established business, which provides growth and career path opportunities.
Job Description
We are looking to hire a motivated, self-starter for this Administrative Assistant / Customer Service position. The person in this role will be responsible for in-house sales support, proactive high level customer service, pursuit of sales from assigned reps customer base, answering the phones and general clerical work in our front office. In this role it is critical that you have a keen eye for detail, strong organizational skills, high level written and verbal communication and a proven ability to provide professional customer service.
Responsibilities
Driving quote to sales conversion for assigned sales rep customer base
Proactive customer service and anticipating the customers' needs
Daily check and balance to ensure proper workflow
Accurately process work orders and customer files
Prompt reply to all written and verbal customer requests and inquiries
Answer the phones, screen and route calls to appropriate person
Offer clerical and office support
Provide support to the accounting and sales departments
Handle sensitive information in a confidential manner
Ensure accuracy in all customer information and follow up for completion
Qualifications
Strong verbal and written communication skills
Self-motivated to complete tasks in a timely and efficient manner
Personally driven to provide exceptional customer service and prompt follow up
2+ years' experience in a similar or related industry
High level of concentration and exceptional attention to detail
Strong personal organization
Proven ability to verbally engage with customers in a friendly, professional manner
Basic Microsoft knowledge
High level problem-solving skills
Ability to work independently and to effectively prioritize daily tasks
Close proximity to our Buford, GA location a must (Bristol Industrial Way)
The hours for this position are Monday through Friday from 7:00am - 4:00pm.
Employee Benefits
Excellent health benefits including medical, dental, & life insurance
Employer shares cost of medical premiums
Employer paid Life Insurance
Retirement plan with match
88 hours PTO/paid holidays
Quarterly all-staff events
Additional information
We are an equal opportunity employer.
If you are a self-motivated and driven individual and would like to learn more, please send your resume today.
No third-party recruiters.
Powered by JazzHR
Echols Glass & Mirror is currently looking for an Administrative Assistant / Customer Service for the showroom business office in Buford. This is an excellent opportunity to get your foot in the door with a solid, established business, which provides growth and career path opportunities.
Job Description
We are looking to hire a motivated, self-starter for this Administrative Assistant / Customer Service position. The person in this role will be responsible for in-house sales support, proactive high level customer service, pursuit of sales from assigned reps customer base, answering the phones and general clerical work in our front office. In this role it is critical that you have a keen eye for detail, strong organizational skills, high level written and verbal communication and a proven ability to provide professional customer service.
Responsibilities
Driving quote to sales conversion for assigned sales rep customer base
Proactive customer service and anticipating the customers' needs
Daily check and balance to ensure proper workflow
Accurately process work orders and customer files
Prompt reply to all written and verbal customer requests and inquiries
Answer the phones, screen and route calls to appropriate person
Offer clerical and office support
Provide support to the accounting and sales departments
Handle sensitive information in a confidential manner
Ensure accuracy in all customer information and follow up for completion
Qualifications
Strong verbal and written communication skills
Self-motivated to complete tasks in a timely and efficient manner
Personally driven to provide exceptional customer service and prompt follow up
2+ years' experience in a similar or related industry
High level of concentration and exceptional attention to detail
Strong personal organization
Proven ability to verbally engage with customers in a friendly, professional manner
Basic Microsoft knowledge
High level problem-solving skills
Ability to work independently and to effectively prioritize daily tasks
Close proximity to our Buford, GA location a must (Bristol Industrial Way)
The hours for this position are Monday through Friday from 7:00am - 4:00pm.
Employee Benefits
Excellent health benefits including medical, dental, & life insurance
Employer shares cost of medical premiums
Employer paid Life Insurance
Retirement plan with match
88 hours PTO/paid holidays
Quarterly all-staff events
Additional information
We are an equal opportunity employer.
If you are a self-motivated and driven individual and would like to learn more, please send your resume today.
No third-party recruiters.
Powered by JazzHR