Minnesota Careers
Drivers License Clerk - Customer Svcs Specialist Int
Minnesota Careers, Saint Paul, Minnesota, United States, 55130
Job Details
Working Title: Drivers License ClerkJob Class: Customer Service Specialist, IntermediateAgency: Public Safety DeptJob ID : 81463Location : St. PaulTelework Eligible : NoFull/Part Time : Full-TimeRegular/Temporary : TemporaryWho May Apply : Open to all qualified job seekersDate Posted : 10/31/2024Closing Date : 11/06/2024Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCMEDivision/Unit : DVS Administrative Svcs 2 / DVS Exam Region 1CWork Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PMDays of Work : Monday - FridayTravel Required : NoSalary Range:
$20.45 - $27.12 / hourly; $42,699 - $56,626 / annuallyClassified Status : ClassifiedBargaining Unit/Union : 206 - Clerical/AFSCMEWork Area : Town Square - 445 Minnesota St, St Paul, MN 55101End Date : 06/30/2025FLSA Status : NonexemptDesignated in Connect 700 Program for Applicants with Disabilities : NoThe work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
The Drivers License Clerk exists to promote public roadway safety by the administration of prescribed vision screening, knowledge, oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver's license. This position is responsible for conducting all inside office procedures.
Qualifications
Minimum QualificationsAbility to communicate with others and understand information; read, write and respond to customers in fluent English.Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.Ability to provide in-person customer service in a high volume, stressful environment.Ability to provide prompt, courteous and accurate information to customers on the phone or in person (face to face contact).Typing-Keyboarding skills.Data entry skills sufficient to enter data onto paper forms and computer entry screens.Preferred Qualifications
Face to face customer service experience in a business with high volume customer traffic within the last five years.Cash handling experience.Ability to problem solve while working independently.Experience with basic office equipment and Internet.Ability to pay close attention to detail.Foreign language skills.Legible penmanship.Excellent attendance and dependability.Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs.Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Physical Requirements
Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
1) criminal history
2) reference check
3) credit check
4) fingerprints (EDL)
5) US citizen check
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
Contact
If you have questions about this position, contact Megan Lund at megan.lund@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at megan.lund@state.mn.us .
About Public Safety Dept
The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their workConnection with their coworkers and communitiesOpportunities for personal and professional growthBenefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave12 paid holidays each yearLow-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVFDiabetes careDental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted childrenPension plan that provides income when you retire (after working at least three years)Employer paid life insurance to provide support for your family in the event of deathShort-term and long-term disability insurance that can provide income if you are unable to work due to illness or injuryTax-free expense accounts for health, dental, and dependent careResources that provide support and promote physical, emotional, social, and financial well-beingSupport to help you reach your career goals:
Training, classes, and professional developmentFederal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performanceCommon sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issuesDaily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
For accommodations or questions about accessibility specifically relating to this job announcement, please email the Affirmative Action Division at angela.geraghty@state.mn.us or call 651-201-7136 .
Working Title: Drivers License ClerkJob Class: Customer Service Specialist, IntermediateAgency: Public Safety DeptJob ID : 81463Location : St. PaulTelework Eligible : NoFull/Part Time : Full-TimeRegular/Temporary : TemporaryWho May Apply : Open to all qualified job seekersDate Posted : 10/31/2024Closing Date : 11/06/2024Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCMEDivision/Unit : DVS Administrative Svcs 2 / DVS Exam Region 1CWork Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PMDays of Work : Monday - FridayTravel Required : NoSalary Range:
$20.45 - $27.12 / hourly; $42,699 - $56,626 / annuallyClassified Status : ClassifiedBargaining Unit/Union : 206 - Clerical/AFSCMEWork Area : Town Square - 445 Minnesota St, St Paul, MN 55101End Date : 06/30/2025FLSA Status : NonexemptDesignated in Connect 700 Program for Applicants with Disabilities : NoThe work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
The Drivers License Clerk exists to promote public roadway safety by the administration of prescribed vision screening, knowledge, oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver's license. This position is responsible for conducting all inside office procedures.
Qualifications
Minimum QualificationsAbility to communicate with others and understand information; read, write and respond to customers in fluent English.Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.Ability to provide in-person customer service in a high volume, stressful environment.Ability to provide prompt, courteous and accurate information to customers on the phone or in person (face to face contact).Typing-Keyboarding skills.Data entry skills sufficient to enter data onto paper forms and computer entry screens.Preferred Qualifications
Face to face customer service experience in a business with high volume customer traffic within the last five years.Cash handling experience.Ability to problem solve while working independently.Experience with basic office equipment and Internet.Ability to pay close attention to detail.Foreign language skills.Legible penmanship.Excellent attendance and dependability.Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs.Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Physical Requirements
Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
1) criminal history
2) reference check
3) credit check
4) fingerprints (EDL)
5) US citizen check
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
Contact
If you have questions about this position, contact Megan Lund at megan.lund@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at megan.lund@state.mn.us .
About Public Safety Dept
The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their workConnection with their coworkers and communitiesOpportunities for personal and professional growthBenefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave12 paid holidays each yearLow-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVFDiabetes careDental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted childrenPension plan that provides income when you retire (after working at least three years)Employer paid life insurance to provide support for your family in the event of deathShort-term and long-term disability insurance that can provide income if you are unable to work due to illness or injuryTax-free expense accounts for health, dental, and dependent careResources that provide support and promote physical, emotional, social, and financial well-beingSupport to help you reach your career goals:
Training, classes, and professional developmentFederal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performanceCommon sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issuesDaily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
For accommodations or questions about accessibility specifically relating to this job announcement, please email the Affirmative Action Division at angela.geraghty@state.mn.us or call 651-201-7136 .