Givers
Care Operations Manager
Givers, New York, New York, us, 10261
Job DescriptionAs a Care Operations Manager, you will be charged with strategizing and executing the enrollment and service of our caregivers. On the enrollment front, you will act as the point of contact as caregivers move through the program approval process. On the service front, you will be charged with developing and implementing our program to support caregivers. You should be familiar with what it takes to build a clinical program and operation from the ground up. You should thrive jumping between the weeds and the 30-thousand foot view.
This person's impact will be felt by all-our caregivers that we serve, the loved ones they support, and our company's ability to serve more at scale.
Responsibilities
Oversee the enrollment process, manage a team of contractors, and jump in on high-value casesDevelop a coaching and training protocol for our caregivers to be supported byAlign clinical experience with key outcome measures and conduct research to track our impactDefine an organizational structure and operating model to support local and centralized clinical operationsRecruit, hire, and manage Care Coaches, Registered Nurses, and other cliniciansCoordinate caregiver enrollment and onboarding tasks, and build a scalable experience that sets expectations and delights caregiversAct as the caregiver's point of contact until our team scalesRequirements
4+ years of experience in a clinical or care operations role at a seed to series C startupStrong communication, attention to detail, and organizational skills, with the systems to manage many tasks at onceComfortability speaking on the phone with caregivers and being responsive and emotionally adaptable to their situationsHigh tech savvy and excitement to get your hands dirty in setting up new systems for the clinical team, with an eye for automation and scalabilityDemonstrated history of solving ambiguous problems and building new things from the ground upA learner's mindset with a history of seeking out and picking up new tools, skillsets, and perspectivesAdaptability, coachability, a high level of motivation, and a strong sense of urgency, with comfort working in a fast-paced environmentBenefits
Competitive salary and equityHealth, vision, and dental insurance401KGenerous PTOPrimarily in-office with periodic WFH flexibilityA great company culture with 5 clear core values:Take ownershipIterate quicklyUphold integrityStay hungryThink different
Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
This person's impact will be felt by all-our caregivers that we serve, the loved ones they support, and our company's ability to serve more at scale.
Responsibilities
Oversee the enrollment process, manage a team of contractors, and jump in on high-value casesDevelop a coaching and training protocol for our caregivers to be supported byAlign clinical experience with key outcome measures and conduct research to track our impactDefine an organizational structure and operating model to support local and centralized clinical operationsRecruit, hire, and manage Care Coaches, Registered Nurses, and other cliniciansCoordinate caregiver enrollment and onboarding tasks, and build a scalable experience that sets expectations and delights caregiversAct as the caregiver's point of contact until our team scalesRequirements
4+ years of experience in a clinical or care operations role at a seed to series C startupStrong communication, attention to detail, and organizational skills, with the systems to manage many tasks at onceComfortability speaking on the phone with caregivers and being responsive and emotionally adaptable to their situationsHigh tech savvy and excitement to get your hands dirty in setting up new systems for the clinical team, with an eye for automation and scalabilityDemonstrated history of solving ambiguous problems and building new things from the ground upA learner's mindset with a history of seeking out and picking up new tools, skillsets, and perspectivesAdaptability, coachability, a high level of motivation, and a strong sense of urgency, with comfort working in a fast-paced environmentBenefits
Competitive salary and equityHealth, vision, and dental insurance401KGenerous PTOPrimarily in-office with periodic WFH flexibilityA great company culture with 5 clear core values:Take ownershipIterate quicklyUphold integrityStay hungryThink different
Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.