Odoo
Functional Support Specialist - Buffalo, NY
Odoo, Buffalo, New York, United States, 14266
Functional Support Specialist - Buffalo, NY
40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, United StatesOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.Odoo has become a global network with more than 8 million users and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.We are currently searching for a highly motivated candidate to
join our Technical Support Team in Buffalo!Team Size
50+ peopleWhat we expect
Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.Responsibilities
Become an expert on all of the features and functions within Odoo's software applicationsProvide expertise to clients seeking to use Odoo applications effectivelyCreate solutions and effectively communicate (written, verbal) to customersMaximize customer satisfaction through timely and accurate resolution of customer inquiries/issuesCollaborate with Engineering, Product, and Developer teams to escalate critical issuesResolve issues via email, chat, and phoneGather feedback: our product team loves to crank out features that our users are asking forBoost Customer Satisfaction and productivityMust Have
Bachelor's Degree or an equivalent combination of education and experiencePassion for software productsDemonstrated ability to learnCritical thinking skills in a social settingEnglish - Professional written and verbal fluencyNice to Have
Ticket-based support experienceAvailable immediatelyWhat's great in the job?
Great team of very smart people in a friendly and open culture.No silly tools to use, no rigid working hours.No waste of time in enterprise processes, real responsibilities and autonomy.Expand your knowledge of various business industries.Create content that will help our users on a daily basis.Real responsibilities and challenges in a fast-evolving company.Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter BenefitsPTO (Paid-time-off), paid sick days and paid holidaysEmployee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionalsEvolve in a nice working atmosphere with a passionate, growing team!Snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employeesThe annual compensation range for this role is $45,000-$70,000. Please note that actual annual compensation may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.A full-time position with an attractive salary package.Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.
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40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, United StatesOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.Odoo has become a global network with more than 8 million users and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.We are currently searching for a highly motivated candidate to
join our Technical Support Team in Buffalo!Team Size
50+ peopleWhat we expect
Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.Responsibilities
Become an expert on all of the features and functions within Odoo's software applicationsProvide expertise to clients seeking to use Odoo applications effectivelyCreate solutions and effectively communicate (written, verbal) to customersMaximize customer satisfaction through timely and accurate resolution of customer inquiries/issuesCollaborate with Engineering, Product, and Developer teams to escalate critical issuesResolve issues via email, chat, and phoneGather feedback: our product team loves to crank out features that our users are asking forBoost Customer Satisfaction and productivityMust Have
Bachelor's Degree or an equivalent combination of education and experiencePassion for software productsDemonstrated ability to learnCritical thinking skills in a social settingEnglish - Professional written and verbal fluencyNice to Have
Ticket-based support experienceAvailable immediatelyWhat's great in the job?
Great team of very smart people in a friendly and open culture.No silly tools to use, no rigid working hours.No waste of time in enterprise processes, real responsibilities and autonomy.Expand your knowledge of various business industries.Create content that will help our users on a daily basis.Real responsibilities and challenges in a fast-evolving company.Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter BenefitsPTO (Paid-time-off), paid sick days and paid holidaysEmployee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionalsEvolve in a nice working atmosphere with a passionate, growing team!Snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employeesThe annual compensation range for this role is $45,000-$70,000. Please note that actual annual compensation may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.A full-time position with an attractive salary package.Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.
#J-18808-Ljbffr