Odoo
Full Stack Engineer (Support) - Buffalo, NY
Odoo, Buffalo, New York, United States, 14266
Full Stack Engineer (Support) - Buffalo, NY
40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, États UnisOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do.Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.We are currently searching for a highly motivated candidate to
join our Technical Support Engineering Team in Buffalo, NY!Team Size
25+ peopleTo get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.What we expect
This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.Odoo is the world's top open-source ERP SaaS software and Product Support is the key to our future success! Technical Support Engineers coordinate with various service teams to strategically find the best coding solutions for businesses that use our software.As a Technical Support Engineer here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. You will solve issues that help our customers' businesses continue to thrive. We're looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.Responsibilities
Own support tickets and troubleshooting within our organization for Odoo, tools and services.Investigate technical issues (Customer-reported problems and bugs), describe issue symptoms, quantify an issue's scope, and propose solutions.Work with internal cross-functional teams to solve technical problems for our customers and strategic partners.Act as a technical advisor to our customers and strategic partners.Resolve technical problems, demonstrate Odoo product value, and communicate clearly and effectively to technical and non-technical audiences.Manage support for Enterprise customers in SaaS, PaaS, and Self-hosted environments.Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.Document support ticket resolution and apply these fixes for customers.Must Have
Bachelor's degree required - Computer Science or Engineering.Creative thinker and strategic problem solver.Ability to communicate technical concepts clearly and effectively, both written and orally.Familiarity with database concepts/scripting.Demonstrate an affinity for SaaS products that handle CRM, Accounting, Inventory, POS, and other software verticals.Nice to Have
1-3 years of professional experience.Business experience at an ERP.Experience/knowledge with SaaS/Cloud-based applications.Sociable and outgoing.Willing to learn constantly and work proactively.Prior experience at a fast-growing startup.What's great in the job?
Great team of very smart people in a friendly and open culture.No silly tools to use, no rigid working hours.No waste of time in enterprise processes, real responsibilities and autonomy.Expand your knowledge of various business industries.Real responsibilities and challenges in a fast-evolving company.Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter Benefits.PTO (Paid-time-off), paid sick days, and paid holidays.Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals.Evolve in a nice working atmosphere with a passionate, growing team!Snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employees.The estimated annual compensation range for this role is $60,000-$85,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.A full-time position with an attractive salary package.Exchange Program
Apply to a similar position in a subsidiary of Odoo.Afterwork events, several team building activities.Trainings
12 days training a year and books for career development.Sport Activity
Play any sport with colleagues, the bill is covered.Eat & Drink
Chef prepared lunches daily, Fruits, Snacks, and Coffee provided.Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.
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40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, États UnisOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do.Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.We are currently searching for a highly motivated candidate to
join our Technical Support Engineering Team in Buffalo, NY!Team Size
25+ peopleTo get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.What we expect
This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.Odoo is the world's top open-source ERP SaaS software and Product Support is the key to our future success! Technical Support Engineers coordinate with various service teams to strategically find the best coding solutions for businesses that use our software.As a Technical Support Engineer here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. You will solve issues that help our customers' businesses continue to thrive. We're looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.Responsibilities
Own support tickets and troubleshooting within our organization for Odoo, tools and services.Investigate technical issues (Customer-reported problems and bugs), describe issue symptoms, quantify an issue's scope, and propose solutions.Work with internal cross-functional teams to solve technical problems for our customers and strategic partners.Act as a technical advisor to our customers and strategic partners.Resolve technical problems, demonstrate Odoo product value, and communicate clearly and effectively to technical and non-technical audiences.Manage support for Enterprise customers in SaaS, PaaS, and Self-hosted environments.Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.Document support ticket resolution and apply these fixes for customers.Must Have
Bachelor's degree required - Computer Science or Engineering.Creative thinker and strategic problem solver.Ability to communicate technical concepts clearly and effectively, both written and orally.Familiarity with database concepts/scripting.Demonstrate an affinity for SaaS products that handle CRM, Accounting, Inventory, POS, and other software verticals.Nice to Have
1-3 years of professional experience.Business experience at an ERP.Experience/knowledge with SaaS/Cloud-based applications.Sociable and outgoing.Willing to learn constantly and work proactively.Prior experience at a fast-growing startup.What's great in the job?
Great team of very smart people in a friendly and open culture.No silly tools to use, no rigid working hours.No waste of time in enterprise processes, real responsibilities and autonomy.Expand your knowledge of various business industries.Real responsibilities and challenges in a fast-evolving company.Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter Benefits.PTO (Paid-time-off), paid sick days, and paid holidays.Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals.Evolve in a nice working atmosphere with a passionate, growing team!Snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employees.The estimated annual compensation range for this role is $60,000-$85,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.A full-time position with an attractive salary package.Exchange Program
Apply to a similar position in a subsidiary of Odoo.Afterwork events, several team building activities.Trainings
12 days training a year and books for career development.Sport Activity
Play any sport with colleagues, the bill is covered.Eat & Drink
Chef prepared lunches daily, Fruits, Snacks, and Coffee provided.Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.
#J-18808-Ljbffr