Product Implementation Specialist

FSX is the most functionally comprehensive software as a service provider for your eFiling, digital communication, and document management needs in the legal industry. We are headquartered in Dallas, Texas, with a 30+ year track record of providing complete litigation solutions to attorneys and judges, from filing to process services and secure document exchange. Our solution supports 1,400 courts nationwide and hundreds of thousands of users, including representation in the top 100 litigation firms in the country.Our offering begins with a complete technology solution aimed at simplifying the operational complexities of filing, document exchange, and communication between legal parties. We offer the most dependable, secure, and nimble eFiling and delivery software on the market, and we are constantly looking to innovate. We are actively building the next generation of digital communication tools for our industry.We are looking for a motivated, detail-oriented, process-oriented, and data-driven individual to serve as the Product Implementation Specialist. This role will be a member of the Product Management Team and will have critical contributions to the project teams that are responsible for delivering product implementations that are on time, on budget, and in scope, focused on providing value to users and increasing FSX revenue.The Product Implementation Specialist role will work directly with our end users and client’s subject matter experts to configure our product for their specific business requirements. This person will build, document, and test configuration-oriented solutions as required to meet client needs and conform to contractual and security requirements. They will partake in product development meetings to comprehend new functionalities and report on customer feedback. Additionally, they will provide product demonstrations to clients and internal teams to demonstrate the product configurations that they have completed to align with the clients' business requirements.This role will become a subject matter expert and contribute to preparing the Operations Team for the ongoing support of product implementations.In addition to client-facing work, the Product Implementation Specialist will create and maintain integration-specific standard operating procedures based on different implementation types that the project team can be inserted into project schedules and use for go-live readiness checklists.A successful candidate will be able to work efficiently and independently in a fast-paced complex environment, communicate clearly and effectively, manage high volumes of tasks and projects with minimal guidance, respond with appropriate urgency to situations and events that require a swift response or turnaround, take effective action in a timely and responsive manner, think creatively, exercise strong and confident judgment, and be proactive in solving problems. A high level of professionalism, integrity, and discretion in handling confidential information as well as the ability to work well with both internal and external employees and customers is essential.Essential Duties and ResponsibilitiesPassion for serving customers, take great pleasure in seeing them successful and proven ability to build a customer operations organization that puts the customer first.Strong verbal/written communication skills and ability to synthesize and articulate technical information to both technical and non-technical colleagues/customers.Knowledge in the fundamentals of servers, software, configuration management, and data management; and experience successfully troubleshooting systems and application issues. Demonstrated knowledge of the Software Development Lifecycle (SDLC).Demonstrated ability to take charge of tough problems, attacking them from different angles and bringing together a diverse array of stakeholders on the same page and drive great business results for the customer.Ability to handle competing priorities.Meticulous attention to detail.Must be an organized and energetic team player; able to work independently with limited supervision and guidance; excellent written and verbal communication skills; the ability to multi-task and prioritize a high-volume workload.Willingness, desire, and aptitude to take on new tasks, develop new concepts, and programs on the job.Mastery of standard Microsoft Office Suite.Ability to write advanced SQL queries to read, write, and update data in response to changing situational requirements.Other duties as assigned.Nice to HaveExperience with legal industry software.RequirementsA successful candidate must be able to pass a criminal background, education, employment investigation, and drug screening prior to employment.Able and willing to travel.Apply Now

First NameLast NameEmailPhoneCityStateReferred ByResume/CVLinkedIn ProfileHow did you hear about FSX?Preferred Start DateAre you authorized to work in the United States?Perks and Benefits

Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents.FSX employee perks include 401k, life and disability insurance, and work hour flexibility.Work-life balance

A healthy work-life balance is vital. Our flexible PTO plan encourages team members to take time off so they can return feeling refreshed.

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